La'Nnette Paynes
New York,New York
Summary
Dedicated Team Leader with 24 years of experience in the Pediatrics Department and over 6 years in a leadership role. Sole Team Leader of both shifts for over 2 years. Resilient, supportive and great communicator with the ability to motivate teams, and foster collaborations across departments. Proven success supervising during emergent situations and utilizing critical thinking to manage unexpected conditions.
Overview
24
24
years of professional experience
Work History
Team Lead, Hospital Operations- Pediatrics
Memorial Sloan Kettering Cancer Center
New York, New York
10.2016 - Current
- Provide Leadership and guidance to 14 Unit Assistants.
- Act as first-line resource for administrative support.
- Provide support to administrative staff at all hours.
- Assist Associate Director of Hospital Operations with daily inpatient operations.
- Advised Patient Access Coordinator with concerns of admitted patients in PACC to improve patient experience.
- Partnered with Project Manager during transition of PDH/UCCP to PACC to develop seamless workflow from day to night shift.
- Recognized by PACC nurse on One MSK outstanding work.
- Conducted training and mentored team members to promote productivity and commitment.
- Assist in recruitment and conduct interviews.
- Preside over staff huddles and sign outs.
- Created Point Assignment List to ensure adequate Unit Assistant coverage on M9, PICU and evening PACC.
- Developed OT Availability List to encourage fairness with overtime distribution.
- Produced Pre-Op Check List to assist nursing and administrative staff in promoting efficient pre-op chart preparation.
- Constructed Unit Assistant Downtime Binder to enlighten administrative staff of their role and how to assist nursing and medical staff.
- Created Physicians Downtime Binder to educate doctors and nurse practitioners about Downtime and utilizing paper order sheets and laboratory requisitions.
- Produced Emergency Medical Form Binders for M9, PICU and PACC to ensure seamless workflow during unplanned CIS upgrades.
- Assembled large size Comfort Bags to promote more comfortable patient stay.
- Developed Schedule Facilitator Role to advocate impartiality and teamwork with scheduling.
- Manage staffing and scheduling.
- Arrange overtime coverage to facilitate smooth flow of operations
- Downtime Super-user.
- Downtime preparer for M9, PICU and PACC.
- Provide Downtime training to medical, nursing and administrative staff to familiarize all staff with Downtime procedures, work flows, forms, paper orders, laboratory and diagnostic tests requisitions.
- Contact Nursing Professional Development staff member when specific forms are not accessible in Forms On Demand for scheduled Downtime events.
- Deliver feedback to Management regarding staff performance and training needs.
- Prepare Point Assignment Lists to corroborate adequate administrative coverage on M9, PICU and evening PACC.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Review workflows to determine most efficient processes to optimize work performance.
- Update workflows in Unit Assistant Resources Folder.
- Evaluate current operational strategies and recommend improvement
- Collect statistics data.
- Support daily operations and provide cross coverage across Pediatrics Department platform.
- Advocate for Unit Assistants to ensure their concerns are addressed.
- Frequently show appreciation to staff to boost morale, which encourages teamwork and increase productivity.
- Deescalate staff conflicts and disagreements
Unit Assistant- Pediatrics
Memorial Sloan Kettering Cancer Center
New York, NY
11.1999 - 11.2017
- Serve as liaison between staff, patients and guests.
- Mentor and train new employees.
- Partnered with senior Unit Assistants to create training manual.
- Acknowledged by Pediatric Attendings for administrative assistance and evacuation support of patients on 33 bed unit.
- Main Downtime preparer.
- Identified by Nurse Manager for best Downtime preparation of 13 inpatient units.
- Schedule Facilitator.
- Provide charts for admissions, transfers, and discharges.
- Answer call-bells and telephones.
- Ensure timely implementation of orders.
- Assist Nursing Assistants during staffing shortages.
Education
Food And Nutrition
New York University
New York, NYSkills
- Leadership
- Staff Supervision
- Team building
- Problem Solving
- Communication
- Patient Satisfaction
- Staffing and Scheduling
- Downtime Preparation and Training
- HIS, CIS, EMR, EPIC, CADENCE
- Proficient in Microsoft Office
Timeline
Team Lead, Hospital Operations- Pediatrics
Memorial Sloan Kettering Cancer Center
10.2016 - Current
Unit Assistant- Pediatrics
Memorial Sloan Kettering Cancer Center
11.1999 - 11.2017
Food And Nutrition
New York University
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