Summary
Overview
Work History
Education
Skills
Timeline
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Lannie Harrison

Peoria,Arizona

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in credit/banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Account Manager

Discover Products
09.2022 - 08.2023
  • Answered over 200 calls a day.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Quoted prices, credit terms and other bid specifications.
  • Served customers with knowledgeable, friendly support at every stage of their credit journey.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Representative/ Trainer

Portillo's Hot Dogs
03.2021 - 07.2022
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Developed job-specific competencies and performance standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Developed and maintained positive relationships with customers to enhance service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Processed customer payments and balanced cash drawers.

Education

High School Diploma -

Sunrise Mountain High School
Peoria, AZ
12.2021

Skills

  • Report Development and Presentation
  • Talent Management
  • Time Management
  • Strategic Outreach
  • Selling Advertising
  • Database Management
  • Key Account Generation
  • Account Management
  • Account Verification
  • Acquiring New Customers
  • CRM Software
  • Acquisition and Retention Strategies
  • Documentation
  • Credit and Collections
  • Account Servicing Skills
  • Verbal and Written Communication
  • Client Relations
  • Accounts Payable and Accounts Receivable
  • Statement Billings
  • Customer Satisfaction
  • Serve Customers
  • Credit Decisions
  • Communications Strategies
  • Credit Monitoring
  • Commercial and Consumer Clients
  • Complete Applications

Timeline

Account Manager

Discover Products
09.2022 - 08.2023

Customer Representative/ Trainer

Portillo's Hot Dogs
03.2021 - 07.2022

High School Diploma -

Sunrise Mountain High School

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Lannie Harrison