Lannie Nerge
San Antonio,TX
Summary
Experienced restaurant management professional with a proven track record in staff training and development. Expertise in optimizing operational processes to enhance efficiency and guest satisfaction. Committed to leveraging leadership skills to elevate team performance and meet business objectives.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Chick Fill A
San Antonio, Texas
05.2023 - Current
- Managed daily operations to ensure efficient restaurant service.
- Trained new team members on company policies and procedures.
- Coordinated staff schedules to meet peak service demands.
- Oversaw inventory management to maintain stock levels and freshness.
- Implemented customer feedback processes to enhance guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas.
- Ensured compliance with health and safety regulations in food handling.
- Oversaw daily operations and ensured adherence to company standards.
- Managed staff scheduling and training to optimize team performance.
- Coordinated customer service initiatives to enhance guest experiences.
- Assisted in budgeting and cost management for operational efficiency.
- Developed promotional strategies to increase restaurant visibility and traffic.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed accounts payable, accounts receivable and payroll.
HR Administrator /Restaurant Manager
Cracker Barrell Old Country Store
San Antonio, Texas
05.2015 - 07.2025
- Managed employee records using HRIS for efficient data organization.
- Coordinated recruitment processes, including job postings and candidate screenings.
- Assisted in onboarding new employees to ensure smooth transitions.
- Maintained compliance with labor laws and company policies during HR practices.
- Supported payroll processing by verifying timekeeping data and employee hours.
- Processed new hire paperwork and conducted onboarding orientations.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
- Developed and implemented HR policies and procedures to support organizational goals and compliance.
- Managed compliance with labor laws and regulations, reducing risk of legal challenges.
- Coordinated workplace safety programs and initiatives to comply with OSHA regulations.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Manila
Green Bay, WI06-2006
Skills
- Inventory management
- Staff training and development
- Budgeting and financial planning
- Health compliance and safety
- Recruitment and coordination
- Customer service excellence
- Team leadership
- Operational efficiency
Timeline
Restaurant Manager
Chick Fill A
05.2023 - Current
HR Administrator /Restaurant Manager
Cracker Barrell Old Country Store
05.2015 - 07.2025
Bachelor of Science - Hotel And Restaurant Management
University of Manila
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