Lanoi Xayachak
Albert Lea,MN
Summary
Compassionate caregiver with extensive experience at Hmong Home Health Care, excelling in grooming assistance and emotional support. Proven ability to enhance client comfort through exceptional personal care and medication management. Recognized for building strong relationships and maintaining a clean, safe environment, ensuring clients' well-being and dignity.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
Hmong Home Health Care
03.2024 - 02.2025
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Assisted with helping the client move around with proper equipment to reduce the risk of injury for both parties.
- Built strong relationships with client to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cashier
Walmart
07.2020 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced shopping experience, provided product information and location assistance.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Concessions Worker
Mall Cinema 7
05.2019 - 04.2020
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Monitored inventory and notified management of deficiencies or shortages.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer, cleaning theaters after showings and restrooms.
- Responded to customer complaints to help resolve issues.
- Prepared fresh, high-quality food items according to established recipes and presentation standards.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
- Increased customer interest by assembling attractive food displays.
Education
Associates of Business - Business
Riverland Community College
Austin, MN05-2026
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Dressing assistance
- Medication management
- Shopping and errands
- Cooking and meal preparation
Languages
English
Native or Bilingual
Laotian
Professional Working
Timeline
Personal Care Assistant
Hmong Home Health Care
03.2024 - 02.2025
Cashier
Walmart
07.2020 - 06.2022
Concessions Worker
Mall Cinema 7
05.2019 - 04.2020
Associates of Business - Business
Riverland Community College
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