LaNonica Johnson
Champlin,MN
Summary
Customer-focused professional with extensive experience in ensuring client satisfaction and fostering strong relationships. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication and issue resolution, consistently aligning customer needs with company solutions.
Overview
4
4
years of professional experience
Work History
Lead Talent Acquisition Coordinator
Favorite Healthcare Staffing
01.2022 - Current
- Worked with Recruitment Department to facilitate the recruitment and hiring of on-line applicants
- Assists in the screening, interviewing, and hiring of new employees
- Implemented new employee orientation programs
- Calls employees (and clients) to ask about assignments worked and promote good interpersonal relations
- Generated employee profiles to send to clients
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
Office Manager - Seasonal
Block Advisors
11.2021 - 01.2022
- Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
- Lead daily huddles and communicate essential information to office associates
Receptionist
New Horizon Academy
10.2020 - 11.2021
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Answered and directed incoming calls using a multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
Education
Bachelor of Communications - Communications
Metropolitan State University
Saint Paul, MNSkills
- Onboarding Coordination
- Collaborative Teamwork
- Screening resumes
- Data-driven decision-making
- Candidate Sourcing
- Background Checks
- Applicant Tracking Systems
- CRM software proficiency
Timeline
Lead Talent Acquisition Coordinator
Favorite Healthcare Staffing
01.2022 - Current
Office Manager - Seasonal
Block Advisors
11.2021 - 01.2022
Receptionist
New Horizon Academy
10.2020 - 11.2021
Bachelor of Communications - Communications
Metropolitan State University
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