Lanora Bernardez
Houston,TX
Summary
Accomplished professional with a proven track record in security and healthcare management, notably at Allied Universal Security Services. Expert in emergency response and interpersonal communication, I've enhanced site safety and patient satisfaction through innovative strategies and effective team leadership. Achieved significant improvements in operational efficiency and client trust, embodying a results-driven approach with a focus on continuous professional development. Organized Patient Service Representative with Number years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
5
5
years of professional experience
Work History
Guard Supervisor
Allied Universal Security Services
Houston, TX
04.2024 - 09.2024
- Collaborated with local law enforcement agencies to enhance overall site security and safety measures.
- Created detailed contingency plans that provided guidance on actions to be taken in the event of various emergency situations, fortifying preparedness across the organization.
- Demonstrated commitment to continuous improvement by attending industry conferences, workshops, and seminars to stay current on trends in the field of security management.
- Developed customized security plans tailored to each client''s specific needs, optimizing protection efforts based on individual requirements.
- Streamlined communication with management, providing detailed reports on security activities and incidents.
- Achieved high levels of client satisfaction through consistent professionalism and effective supervision of guard teams.
- Oversaw investigation processes following any breaches in security protocol, ensuring thorough analysis was conducted so as not only identify the root cause but also take steps to prevent future occurrences.
- Reduced response times to incidents by developing clear procedures and guidelines for staff to follow in emergency situations.
- Maintained a safe and secure environment by proactively addressing potential threats and incidents.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
Healthcare Management
Interim Home Health Care
Houston, TX
05.2022 - 04.2024
- Empowered patients to take an active role in their own healthcare management through motivational interviewing techniques that encouraged self-reflection on personal goals and values related to wellness.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Conducted comprehensive audits of medical records to ensure compliance with regulatory requirements and best practices in healthcare management.
- Participated in ongoing professional development activities to stay current on emerging trends in medicine and healthcare management.
- Improved patient satisfaction by implementing efficient healthcare management processes and procedures.
- Overhauled outdated clinic procedures, increasing efficiency and ensuring alignment with current best practices in healthcare management.
- Enhanced patient care by implementing efficient healthcare management systems and protocols.
- Demonstrated commitment to continuous improvement by participating in professional development opportunities related to home healthcare management.
- Ensured the welfare of assigned canine partner through proper exercise, nutrition, and healthcare management practices.
- Conducted thorough assessments of patients'' psychosocial needs, identifying barriers to effective healthcare management.
- Contributed to policy formation by staying current on research trends in healthcare management, supporting evidence-based practice throughout the organization.
- Enhanced team collaboration by conducting regular meetings, fostering open communication, and promoting best practices in home healthcare management.
- Mentored staff members, providing guidance on best practices in healthcare management.
Healthcare Customer Service Representative
Reach Healthcare Services
Houston, TX
08.2019 - 04.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Education
N/a - Health Care And Mental Healthcare
San Jac College
Houston, TX01.2017
Skills
Emergency Response
Reporting skills
Surveillance
Verbal and written communication
Security camera monitoring
Dispatch
De-escalation techniques
Teambuilding
Cultural Awareness
PPE Compliance
Active Listening
Teamwork and Collaboration
Decision-Making
Good Telephone Etiquette
Critical Thinking
Organization and Time Management
Problem-Solving
First Aid/CPR
Interpersonal Communication
Data Entry
Document preparation
Punctuality
Patient Assessment
Timeline
Guard Supervisor
Allied Universal Security Services
04.2024 - 09.2024
Healthcare Management
Interim Home Health Care
05.2022 - 04.2024
Healthcare Customer Service Representative
Reach Healthcare Services
08.2019 - 04.2024
N/a - Health Care And Mental Healthcare
San Jac College