Lanora Owens

Answer questions posed by judges, the public, clients, customers, coworkers and supervisors.

• Provide excellent customer service to external and internal customers in person, over the phone and via written communication.
• Compiling and entering data in computer systems.
• Verifying records for accuracy, completeness, or conformity.
• Schedule and coordinate conferences, hearing trials and other court events and perform other related duties as required.
• Preparing, calling and annotating the court calendar.
• Swearing in jurors; administering oaths to witnesses.
• Maintaining custody of exhibits.
• Recording and maintaining records of court proceedings.
• Updating case information and discussing daily court activities.
• Scheduling of cases, calling of calendar, etc., with the Judge.

• Educated staff on organizational mission and goals to help employees achieve success.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Coordinated schedules, set appointments and prepared related materials.
• Organized and maintained supplies to support Process Service operations.
• Handled Process Service problems with minimal input from supervisors.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Verified basic needs are being met, providing navigation assistance for various benefits and available services.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Provided suggestions for process, application or documentation improvement.
• Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.

• Educated patients on testing and preparation steps prior to procedure.
• Administered testing with electrocardiogram for patients experiencing events and as screening tool.
• Monitored patients' heart rhythms and functions through cardiac monitoring strips.
• Transcribed physician interpretations to maintain electronic records for cosign by attending doctor.
• Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
• Monitored patient activity during stress test to record data.
• Edited final test results to provide to physician for analysis.
• Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
• Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
• Provided instruction on Holter monitor and connected patient to analyzer.
• Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
• Communicated with healthcare workers and physicians concerning test results.
• Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
• Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
• Transcribed patient results and entered into office electronic recording system.