Lanre Shittu-Odeyemi
Hartford,CT
Summary
Results-oriented leader with exceptional problem-solving and customer service skills. Committed to delivering top-notch service to customers and fostering a positive work environment. Proficient in food safety and sanitation protocols. Experienced in the hospitality and food and beverage industries with extensive knowledge of cuisine and food and wine pairings. Adaptable professional with a strong work ethic and commitment to providing genuine hospitality for a memorable customer experience.
Overview
12
12
years of professional experience
Work History
Food and Beverage Server
Marriot Hotel
Hartford, CT
02.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Set up banquet rooms for special events such as weddings or corporate functions.
- Followed proper sanitation standards when handling food and beverage items.
- Replenished buffet items as needed throughout the meal period.
Food and Beverage Manager
Protea Hotel By Marriott
Victoria Island Lagos Nigeria
05.2022 - 08.2023
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Night Duty Manager
Villa Park Hotel & Suites
Amuwo Odofin, Lagos Nigeria
10.2018 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Food and Beverage Supervisor/Night Manager
Swiss International
Ajao Estate, Lagos Nigeria
06.2017 - 07.2018
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Supervisor/Nights
K-One Hotel And Suites
IKEJA GRA, Lagos Nigeria
01.2013 - 06.2017
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Set and oversaw weekly and special event menu plans.
Education
Bachelor Of Industrial Relations And Personal Management - Labor Relations
Lagos State University
Ojo, Lagos Nigeria Skills
- Service Delivery Management
- Food and Beverage Operations
- Event Planning
- Customer Service
- Table Management
- Cash Handling
- Conflict Resolution
- Problem-Solving
- Investigating Complaints
- Sanitation
- Catering Services
- Guest satisfaction
- Safe Food Handling
- Dining room setup
- Flexible Schedule
- Sanitation Standards
- Special Event Coordination
- Guest service
- Order entry
- Food handling safety
- Guest Relations
- Complaint Handling
Languages
Native West African Languages
Full Professional
References
References available upon request.
Timeline
Food and Beverage Server
Marriot Hotel
02.2024 - Current
Food and Beverage Manager
Protea Hotel By Marriott
05.2022 - 08.2023
Night Duty Manager
Villa Park Hotel & Suites
10.2018 - 10.2020
Food and Beverage Supervisor/Night Manager
Swiss International
06.2017 - 07.2018
Food and Beverage Supervisor/Nights
K-One Hotel And Suites
01.2013 - 06.2017
Bachelor Of Industrial Relations And Personal Management - Labor Relations
Lagos State University
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