Lanson Keomaka
North Las Vegas,NV
Summary
Dynamic Assistant Parts Manager at Planet Nissan with a proven track record in inventory management and exceptional customer service. Enhanced operational efficiency by implementing a new electronic parts catalog, improving accuracy in parts identification. Skilled in training staff and mitigating financial discrepancies, ensuring high customer satisfaction and streamlined processes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Parts Advisor IV position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Assistant Parts Manager
Planet Nissan
04.2006 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers, repair shops, body shops, rental car shops, and repair shops from out of state, mainly Arizona
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
Education
ROOSEVELT HIGH SCHOOL
Honolulu, HISkills
- Customer service
- Shipping and receiving
- Warehouse operations
- Parts ordering
- Returns processing
- Inventory management
- Staff training
- Product promotion
- Parts identification
- Inventory restocking
- Reviewing deliveries
- Obsolescence control
- Cleaning and sanitizing
- Multitasking Abilities
- Freight management
Timeline
Assistant Parts Manager
Planet Nissan
04.2006 - Current
ROOSEVELT HIGH SCHOOL
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