Summary
Work History
Education
Skills
Timeline
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Courtney Angenor

Courtney Angenor

Wellington,FL

Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

Work History

Teller

| Wells Fargo
West Palm Beach, FL
04.2024 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Luxury Jewelry Consultant

| Jared Galleria Of Jewelry
Palm Beach Gardens, FL
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Developed relationships with clients to increase sales opportunities.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.
  • Coordinated repairs and adjustments of jewelry pieces as needed.
  • Organized promotional events within the store to attract new customers.
  • Provided excellent customer service to ensure a positive customer experience.

Resolution Specialist

| Norwegian Cruise Line
Remote, FL
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Received and distributed mail, letters to guest and travel partners.
  • Provided assistance to management team.
  • Handled incoming calls and directed callers to appropriate department or employee.

Cruise Specialist

| Norwegian Cruise Line
Remote, FL
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Asked open-ended questions to best understand client needs and determine the best travel offerings.
  • Collected payment for transportation and accommodations from customers.
  • Upheld high standards of customer service by responding to inquiries, needs, and problems.
  • Determined accurate prices for customers and travel partners, consistently searching for deals and best prices.

Key Holder

| Watchstation
West Palm Beach, Fl
  • Support and customer service satisfaction to patients, with courtesy, respect, and professionalism
  • Relayed all messages promptly to proper parties
  • Kept lobby and reception area clean and neat at all times
  • Welcomed coworkers and visitors and directed to appropriate departments
  • Oversaw store opening and closing functions and managed task delegation
  • Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution
  • Managed cash drawer drops and prepared daily bank deposits
  • Oversaw visual merchandising and displays to appeal to shoppers
  • Managed store independently in absence of store manager or assistant manager
  • Monitored sales activities to ensure customers received satisfactory service and quality goods
  • Open and closed store and set up shop for each day's operation
  • Assisted cashiers in providing credits or refunds to customers
  • Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Inventoried and ordered supplies for store manager
  • Pleasantly welcomed visitors, answered phone calls and maintained sales floor and register/desk.
  • Executed electronic record filing systems to improve document management and organization.

Assistant Store Manager

| Aldo Group
Wellington, Fl
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Promoted credit and loyalty programs during customer interactions
  • Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items
  • Unboxed and restocked merchandise into attractive displays
  • Welcomed guests and offered quick assistance to handle diverse needs
  • Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
  • Engaged customers and built connections to drive long-term sales
  • Planned efficient sales routes to maximize the number of customers served and incoming revenue
  • Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.

Patient Account Representative

| Wellington Regional Medical Center
Wellington, Fl
  • Explained admitting procedures and obtained signatures on admission, clinical, and financial forms
  • Coordinated expediting and scheduling of tests, procedures, and consultations with other departments
  • Identified insurance payer sources and verified insurance coverage
  • Answered telephone promptly and politely provided information and assistance
  • Respected the rights of patients and maintained confidentiality.

Education

High School Diploma -

Worthington Charter School

Skills

  • Staff management
  • Strategic planning
  • Product knowledge
  • Transaction processing
  • Teamwork/leadership
  • Customer service
  • Creative thinking
  • Prioritization
  • Problem-solving
  • Customer relations

Timeline

Teller

| Wells Fargo
04.2024 - Current

Luxury Jewelry Consultant

| Jared Galleria Of Jewelry

Resolution Specialist

| Norwegian Cruise Line

Cruise Specialist

| Norwegian Cruise Line

Key Holder

| Watchstation

Assistant Store Manager

| Aldo Group

Patient Account Representative

| Wellington Regional Medical Center

High School Diploma -

Worthington Charter School

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Courtney Angenor