Summary
Overview
Work History
Education
Skills
Timeline
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Lany Rueda

Pompano Beach,FL

Summary

Dynamic professional with a proven track record in Reception Management and Motivational Leadership, honed across roles at Best Painters and TD Bank. Excelled in enhancing customer service delivery and streamlining operations, achieving a significant improvement in client satisfaction and operational efficiency. Skilled in multi-line phone operation and fostering team collaboration.

Overview

7
7
years of professional experience

Work History

Account Manager

Best Painters of Florida
POMPANO BEACH, FL
01.2022 - 07.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Completed bi-weekly payroll for employees.
  • Monitored front areas so that questions could be promptly addressed.

Debt Collector Agent

Debt Collector
Pompano Beach, FL, FL
08.2020 - 01.2022
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
  • Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
  • Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Worked with customer to create debt repayment plan based on current financial condition.

Bank Teller

TD Bank
Pompano Beach, FL
06.2017 - 03.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted and packaged currency and coins.
  • Handled various accounting transactions.
  • Trained new hires on customer service policies and procedures.

Education

M.D. - Medical Laboratory Technology

Keiser University
Fort Lauderdale, FL
09-2025

High School Diploma -

Blanch Ely High School
Pompano Beach, FL
06.2010

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Problem-solving
  • Document scanning and digitization
  • Appointment Scheduling
  • Team training
  • Dependability
  • Supply Management
  • Expense Tracking
  • Customer Service Management
  • Administration and Operations
  • Bookkeeping
  • Motivational Leadership
  • Self-development

Timeline

Account Manager

Best Painters of Florida
01.2022 - 07.2024

Debt Collector Agent

Debt Collector
08.2020 - 01.2022

Bank Teller

TD Bank
06.2017 - 03.2020

M.D. - Medical Laboratory Technology

Keiser University

High School Diploma -

Blanch Ely High School

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Lany Rueda