La’Nya Chatman
Saint Louis,MO
Summary
Dynamic customer service professional with extensive experience at Sam's Club, excelling in cross-functional teamwork and time management. Proven track record of enhancing customer satisfaction through efficient transaction processing and effective issue resolution. Skilled in POS systems and committed to maintaining high service quality while training new team members.
Overview
4
4
years of professional experience
Work History
Front Line Member Service
Sams Club
08.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Collaborated with team members to ensure a seamless customer experience.
- Handled cash, credit, and refund transactions accurately and securely.
- Addressed customer issues swiftly to maintain service quality.
Customer Service Representative
Home Depot
03.2023 - 08.2024
- Resolved customer inquiries efficiently via phone and check out lanes, ensuring high satisfaction levels.
- Managed order processing and checking out.
- Assisted in training new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to address customer concerns promptly.
- Helped out in all departments.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking.
- Customer Service
Front End Cashier/ Sales Associate
Walmart
05.2022 - 06.2024
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cash drawer accuracy through regular reconciliation practices.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to improve checkout workflow and reduce wait times.
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed sales transactions efficiently, ensuring accurate payment handling.
- Maintained merchandise displays, promoting featured products and seasonal promotions.
- Collaborated with team members to achieve daily sales targets and improve customer service strategies.
- Conducted inventory checks, identifying stock shortages and suggesting reorder levels.
Education
High School Diploma - All Required
Vashon High School
Saint Louis, Mo05.2024
Skills
Cross-functional teamwork
Timeline
Front Line Member Service
Sams Club
08.2024 - Current
Customer Service Representative
Home Depot
03.2023 - 08.2024
Front End Cashier/ Sales Associate
Walmart
05.2022 - 06.2024
High School Diploma - All Required
Vashon High School