La’Nya Dunn
Syracuse
Summary
Offering strong foundation in communication and interpersonal skills, with readiness to learn and grow in sales environment. Brings ability to quickly understand product features and market dynamics, along with knack for persuasive communication. Ready to use and develop negotiation and customer relationship management skills. Understands market trends and customer needs, leveraging problem-solving skills. Committed to delivering impactful results through effective sales strategies and customer-focused solutions.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
12.2024 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Sales Associate
Nordstrom Rack
06.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care in store and through phone call.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier Associate
Panera Bread
06.2022 - 08.2022
- Provided excellent communication and interpersonal skills, superior, effective and efficient customer service, greeted customers; responded to inquiries; processed orders accurately and communicated with kitchen personnel attentively
- Responsible for managing the cash register and handling all monetary transactions
- Contributed assistance with the barista area, restocked and arranged the front-end area accordingly
- Maintained a clean, organized, safe and sanitary workspace
Cashier Associate
Chicken Now
04.2022 - 06.2022
- Achieved sales goals through product recommendations to guest
- Assisted with the flow of guest by taking food and drink orders as needed
- Handled cash and reconciled the register at the end of the day, plus completed applicable paperwork
- Proficient in operating cash register, processing payments, and handling cash, with zero discrepancies or error
- Proven ability to manage customer complaints and resolve issues effectively
Education
Business Major - Business Administration And Management
Onondaga Community College
Syracuse, NY01.2024
High School Diploma -
Corcoran High School
01.2023
Skills
- Adept with communication and interpersonal skills
- Multi-tasking in fast paced environments
- Phone etiquette
- Quick learner
- Sales expertise
- Team contribution
- Interpersonal and written communication
- Strong work ethic
- Customer service
- Problem-solving
- Reliability and punctuality
Educationandaccomplishments
- Onondaga Community College, Business Major, 2024
- Corcoran High School, Diploma, 2023
- Syracuse Youth Advisory Council, 2023
- CNY Scholastic Art Awards, 2023
Timeline
Package Handler
FedEx
12.2024 - Current
Sales Associate
Nordstrom Rack
06.2024 - 02.2025
Cashier Associate
Panera Bread
06.2022 - 08.2022
Cashier Associate
Chicken Now
04.2022 - 06.2022
High School Diploma -
Corcoran High School
Business Major - Business Administration And Management
Onondaga Community College
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