La'Nya Jiles
Montgomery,AL
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production/Quality Team Member
Lear Corporation
08.2023 - Current
- Assembles by hand parts and/or components to build various sections of seats
- Check the quality of seats and make sure there aren't any defects such as scratches, burns, deep wrinkles, different trims, and correct head rest guide
- Ability to tell when something is wrong or is likely to go wrong
- Ability to adjust the controls of a machine quickly and repeatedly to exact positions.
Medical Assistant
Health services Inc
04.2023 - 08.2023
- Assist physicians and nurses, administer medications and injections under supervision, and handle administrative duties which includes taking patient histories & measuring vital signs
- Also, Immunizations & medications, scheduling appointments, customer service, & maintaining patient records.
Customer Service Agent
Sykes Enterprises
04.2022 - 03.2023
- Handle inbound service calls and provide accurate account and product information.
Production Worker
Hyundai Motor Manufacturing
07.2020 - 01.2022
- Worked on a fast-paced general assembly line assembling parts.
Education
CMA Certification -
Jes Health Services
Montgomery, AL01.2022
Highschool Diploma -
Jefferson Davis Highschool
Montgomery, AL05.2020
Skills
- Email Support
- Understanding Customer Needs
- Microsoft Office
- Billing
- Sales
- Call Documentation
- Order & Refund Processing
- Fast- Pace
- Creative Problem Solving
- Call Control
- Patient & Empathetic
- Maintaining Clean Work Areas
- Customer Satisfaction
- Testing Procedures
- Quality Reviews
- Word Processing
- Product Tests
- Packaging and Shipping Support
- Collect Samples
- Hazardous Waste and Disposal
Certification
- Nationally Certified Multi Skilled Medical Assistant, 01/31/2022, 01/31/2024, National Healthcare Workers Association
- BLS CERTIFICATION, 01/12/2022, 01/01/2024, The American Heart Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Production/Quality Team Member
Lear Corporation
08.2023 - Current
Medical Assistant
Health services Inc
04.2023 - 08.2023
Customer Service Agent
Sykes Enterprises
04.2022 - 03.2023
Production Worker
Hyundai Motor Manufacturing
07.2020 - 01.2022
CMA Certification -
Jes Health Services
Highschool Diploma -
Jefferson Davis Highschool