LaNyah Nelson
Birmingham
Summary
I am a compassionate and aspiring social worker with a strong commitment to ethical practice, policy compliance, and effective crisis intervention. Demonstrates expertise in communication, active listening, advocacy, and critical thinking to support individuals in challenging situations. Gained hands-on experience through internship, including trust-building, addressing client needs, and applying intervention techniques such as motivational interviewing and crisis response. Dedicated to advancing social equity and promoting well-being within diverse communities through culturally responsive and client-centered practice. Currently seeking an opportunity to re-enter the healthcare setting and contribute meaningfully to patient care and support services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Brookwood Hospital
07.2025 - Current
- Ensured compliance with hospital policies during patient registration processes.
- Streamlined insurance verification and pre-authorization for medical services offered.
- Optimized scheduling of patient appointments to enhance operational efficiency.
- Upheld patient confidentiality by strictly adhering to HIPAA guidelines.
- Delivered exceptional customer service, promptly addressing patient concerns and inquiries.
- Accurately entered patient demographic and insurance data into medical records.
- Facilitated patient registration processes, ensuring accuracy and efficiency in data entry.
- Managed insurance verification procedures to optimize patient access and minimize delays.
Bank Teller
PNC BANK
12.2023 - 05.2025
- Ensured compliance with federal and state banking regulations and corporate policies.
- Maintained full accountability by balancing cash drawer daily with accurate records.
- Delivered exceptional customer service in high-volume banking, handling cash and inquiries.
- Greeted customers professionally, ensuring a friendly and courteous experience.
- Resolved customer complaints promptly, maintaining professionalism in all interactions.
- Answered inquiries regarding accounts, transactions, and fees with clarity and efficiency.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash drawer operations, maintaining balanced records throughout daily shifts.
Case Management Intern/Assistant
ENCOMPASS HEALTH REHABILITATION HOSPITAL
08.2022 - 11.2023
- Ensured accurate documentation by coordinating patient intake and timely healthcare communication.
- Supported case management through clerical tasks like patient admission and discharge entries.
- Facilitated external appointments and tests, improving patient scheduling efficiency.
- Enhanced client access to community resources by providing educational assistance and guidance.
- Strengthened client relations by developing connections with families, providers, and resources.
- Improved care continuity by coordinating patient transitions between hospitals and SNFs.
- Advocated for post-acute needs, addressing placement and service barriers.
- Arranged DME orders, ensuring timely patient discharge with necessary medical equipment.
- Collaborated with vendors and insurers to guarantee prompt delivery of medical supplies.
- Evaluated patient needs and home safety, supporting independence and mobility.
- Assisted physical therapists in care plan implementation, enhancing patient therapy outcomes.
- Coordinated patient care plans in collaboration with interdisciplinary teams.
Head Cashier
HOME DEPOT
04.2020 - 07.2023
- Ensured accurate documentation by coordinating patient intake and timely healthcare communication.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored junior cashiers on customer service standards and operational procedures.
- Supported case management through clerical tasks like patient admission and discharge entries.
- Facilitated external appointments and tests, improving patient scheduling efficiency.
- Enhanced client access to community resources by providing educational assistance and guidance.
- Strengthened client relations by developing connections with families, providers, and resources.
- Improved care continuity by coordinating patient transitions between hospitals and SNFs.
- Advocated for post-acute needs, addressing placement and service barriers.
- Arranged DME orders, ensuring timely patient discharge with necessary medical equipment.
- Collaborated with vendors and insurers to guarantee prompt delivery of medical supplies.
- Evaluated patient needs and home safety, supporting independence and mobility.
- Assisted physical therapists in care plan implementation, enhancing patient therapy outcomes.
Education
Bachelor of Science - Bachelors of Social Work
ALABAMA STATE UNIVERSITY
Montgomery, Al08-2025
Skills
- Patient Assessment
- Ethical Behavior
- Emotional Intelligence
- Relationship building
- Patience and empathy
- Conflict resolution
- Policy Compliance
- Crisis Intervention
- Cultural Competence
- Collaboration
- Customer relationship development
- Problem-solving
- Listening and comprehension
- Documentation Accuracy
- Healthcare software
- [Software] proficiency
- Time management
- Financial literacy
- Insurance billing
- Financial Literacy/ Management
- Microsoft Word & Excel
- Abbadox Software
- HIPAA compliance
- Appointment scheduling
- Front desk operations
- Medical terminology
Certification
Basic Life Support
Timeline
Patient Access Specialist
Brookwood Hospital
07.2025 - Current
Bank Teller
PNC BANK
12.2023 - 05.2025
Case Management Intern/Assistant
ENCOMPASS HEALTH REHABILITATION HOSPITAL
08.2022 - 11.2023
Head Cashier
HOME DEPOT
04.2020 - 07.2023
Bachelor of Science - Bachelors of Social Work
ALABAMA STATE UNIVERSITY