La’Nyaha Rogan
Houston
Summary
Im a dependable and detail-oriented Professional Cleaner with over 6 years of experience in residential and commercial cleaning. Known for delivering spotless results, maintaining high hygiene standards, and protecting delicate surfaces with expert care. Highly organized, self-motivated, and committed to exceeding client expectations. I bring strong customer service skills, including clear communication, problem-solving, and a friendly, respectful attitude. Trusted by clients for reliability, discretion, and consistently top-tier service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
02.2024 - 07.2025
- Resolve customer issues quickly and effectively with a positive attitude
- Handle a high volume of inbound inquiries through phone, email, and chat
- Maintain accurate records of interactions and follow-ups using CRM tools
- Escalate complex or unresolved issues to supervisors when necessary
- Collaborate with internal teams (e.g., tech, billing, logistics) to resolve issues
- Stay up to date with company products, services, policies, and promotions
- Meet daily and weekly performance metrics, including response time and customer satisfaction
Housekeeper
Extended Stay America
06.2024 - 06.2025
- Clean and sanitize guest rooms, including kitchens, bathrooms, floors, and living areas
- Make beds, change linens, and replace towels and toiletries as needed
- Perform deep cleaning tasks in guest rooms as scheduled
- Clean public areas such as hallways, stairwells, and laundry rooms
- Replenish cleaning supplies and maintain housekeeping carts
- Report maintenance issues, damages, or lost items to management
- Adhere to health, safety, and sanitation guidelines at all times
- Interact with guests in a friendly and respectful manner
Professional Cleaner
Ultimate Clean Professionals
03.2021 - 01.2024
- Clean bathrooms, kitchens, bedrooms, and living areas thoroughly
- Dust, vacuum, mop, sweep, and polish surfaces and floors
- Make beds, change linens, and empty trash bins
- Disinfect high-touch surfaces (light switches, doorknobs, counters, etc.)
- Organize and tidy up rooms as requested
- Use cleaning products safely and efficiently
- Handle special client requests and follow detailed instructions
- Maintain cleaning supplies and equipment
- Report any maintenance issues or property damage to management/client
Professional Cleaner
Keeping Clean
12.2018 - 08.2020
- Perform detailed cleaning and upkeep of luxury homes, including bedrooms, kitchens, bathrooms, and formal living spaces
- Handle fine materials and surfaces (e.g., marble, hardwood, stainless steel, crystal) using proper products and techniques
- Maintain organization and cleanliness in walk-in closets, pantries, and laundry rooms
- Change bed linens, do laundry (including delicate items), and manage wardrobe care as needed
- Restock household supplies and communicate inventory needs
- Follow customized checklists and special requests for each household
- Maintain confidentiality and uphold client privacy at all times
- Report any maintenance issues or concerns promptly and discreetly
- Respect household schedules, preferences, and family routines
Education
Diploma - Sports Medicine
Pensacola High School
Pensacola, FL05.2019
Skills
- Deep Cleaning Expertise: Thorough sanitization of kitchens, bathrooms, and living areas
- Surface Care Knowledge: Safe cleaning of delicate materials like marble, granite, stainless steel, and hardwood
- Organization: Ability to declutter and tidy rooms efficiently
- Laundry & Linen Services: Washing, folding, and changing bedding with precision
- Chemical Safety: Proper use and storage of cleaning products (including green/eco-friendly options)
- Time Management: Finishing tasks on schedule, even under tight deadlines
- Attention to Detail: Spotting dust, smudges, or clutter others might miss
- Equipment Operation: Skilled in using vacuums, steam cleaners, buffers, and other professional tools
- Discretion: Respect for privacy, especially in luxury homes or sensitive environments
- Physical Endurance: Able to bend, lift, and stay on your feet for long shifts
- Professionalism: Courteous, respectful, and well-groomed at every appointment
- Client Communication: Listening to customer preferences and explaining services clearly
- Problem Solving: Handling complaints or concerns calmly and finding quick solutions
- Reliability: Showing up on time and consistently meeting expectations
- Trustworthiness: Gaining repeat clients through honesty and dependability
- Custom Service: Adapting cleaning to fit individual household needs and routines
- Positive Attitude: Creating a friendly, welcoming atmosphere for clients
- Feedback Friendly: Accepting and applying client feedback to improve service
- Team Collaboration: Working with other cleaners or supervisors smoothly
- Conflict Resolution: Addressing misunderstandings or special requests with tact
Timeline
Housekeeper
Extended Stay America
06.2024 - 06.2025
Customer Service Representative
Willis Towers Watson
02.2024 - 07.2025
Professional Cleaner
Ultimate Clean Professionals
03.2021 - 01.2024
Professional Cleaner
Keeping Clean
12.2018 - 08.2020
Diploma - Sports Medicine
Pensacola High School
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