Lanyia Johnson
Camden
Summary
I bring with me strong communication skills, empathy, cultural sensitivity, and a genuine desire to learn. I am prepared to assist with case documentation, client support, program facilitation, and any other responsibilities that support your team and the individuals served. As a dedicated and compassionate individual currently pursuing a degree in Social Work at Rutgers University , I am eager to apply my academic knowledge in a practical setting that aligns with my passion for helping others and making a positive impact in underserved communities.
Overview
4
4
years of professional experience
Work History
Customer Service
BJ Wholesale Club
Cherry Hill
11.2024 - Current
- Developed strategies for improving customer service experience.
- Resolved customer service issues quickly and effectively.
- Trained new customer service representatives on product knowledge and customer service skills.
Associate
Dick’s Sporting Goods
Cherry Hill
01.2021 - 06.2023
- Organized backroom areas to maintain a clean and organized work environment.
- Operated equipment such as scanners and scales correctly during checkout process.
- Provided customer service support for inquiries, complaints, and returns.
- Developed and maintained relationships with clients and vendors.
Education
Some College (No Degree) - Social Work
Rutgers University
Camden , NJSkills
- Community outreach
- Relationship building
- Team collaboration
- Proficient customer service
- Customer service and engagement
- Communication skills
- Empathy building
- Flexible schedule
- Community engagement
- Community service
Timeline
Customer Service
BJ Wholesale Club
11.2024 - Current
Associate
Dick’s Sporting Goods
01.2021 - 06.2023
Some College (No Degree) - Social Work
Rutgers University