Summary
Work History
Education
Skills
Timeline
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Lanyia Johnson

Irondale,AL

Summary

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Work History

Quality Clerk

Mercedes
  • Improved product quality by conducting thorough inspections and identifying areas for improvement.
  • Conducted root cause analyses on recurring defects, leading to targeted solutions that improved product performance over time.
  • Performed regular calibrations and maintenance on testing equipment to ensure accurate measurements and reliable results during quality inspections.
  • Served as a liaison between various departments within the organization, facilitating effective communication around quality-related matters.

Customer Service Cashier

Chick Fill A
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Stower

Amazon
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.

Certified Nursing Assistant

Baptist Health Hospital
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Cashier

Piggly Wiggly Grocery Store
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Leader

Raindrop Carwash
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

High School Diploma -

Huffman High School
Birmingham, AL
06-2022

Skills

  • Customer service focus
  • Teamwork orientation
  • Quality assurance training
  • Measurement techniques
  • Corrective action planning
  • Problem-solving skills
  • Team leadership
  • Team collaboration
  • Verbal and written communication
  • Detail-oriented

Timeline

Quality Clerk

Mercedes

Customer Service Cashier

Chick Fill A

Stower

Amazon

Certified Nursing Assistant

Baptist Health Hospital

Cashier

Piggly Wiggly Grocery Store

Shift Leader

Raindrop Carwash

High School Diploma -

Huffman High School

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Lanyia Johnson