Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Lanysha Mack

Fayetteville,NC

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

9
9
years of professional experience

Work History

Sales Associate

Smoker's Box
05.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed and motivated employees to be productive and engaged in work.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Sales/Print Associate

Staples, The Office Supply Superstore
08.2016 - 05.2022
  • Maintained a clean, organized, and safe working environment to promote productivity among team members.
  • Improved client satisfaction by addressing concerns and providing solutions for print-related issues.
  • Collaborated with team members to ensure timely delivery of high-quality print materials.
  • Trained new employees on company procedures, software usage, and equipment operation.
  • Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions in-person and over the phone.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.

Education

Certificate - Veterinary Technician

Fayetteville Technical Community College
Fayetteville, NC
09-2020

Certificate - Media Communications

Full Sail University
Winter Park, FL
09-2018

High School Diploma -

Overhills High School
Spring Lake, NC
06-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Cash handling
  • Flexible schedule
  • Display setup

Timeline

Sales Associate

Smoker's Box
05.2022 - Current

Sales/Print Associate

Staples, The Office Supply Superstore
08.2016 - 05.2022

Certificate - Veterinary Technician

Fayetteville Technical Community College

Certificate - Media Communications

Full Sail University

High School Diploma -

Overhills High School

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