Laoris Mitchell
LA PORTE,TX
Summary
Versatile Technician with a proven track record at DIRECTV, adept in troubleshooting and system optimization. Excelled in enhancing customer satisfaction and operational efficiency through keen attention to detail and superior customer service skills. Skilled in both technical repairs and team training, demonstrating significant improvements in process efficiency and technology adaptation.
Overview
25
25
years of professional experience
Work History
Technician
DIRECTV
09.2011 - 02.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Optimized system performance thorough testing and analysis.
Military
US Army
01.2000 - 01.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Technician
Dish Network Corp
01.2005 - 05.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Security Officer
S&s Investigators
08.2003 - 01.2005
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Education
La Porte High School
La Porte, TX05.1998
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Heavy lifting
- Repair services
- Workload management
- Routine Inspections
- Equipment Repair
- Deadline oriented
- Team Training
- Relationship building
- Safety Equipment
- Product Inspections
- Extensive organizational skills
- Issue resolution
- Tech-Savvy
- Assembly and production
- Hardware installation
- Operations monitoring
Timeline
Technician
DIRECTV
09.2011 - 02.2025
Technician
Dish Network Corp
01.2005 - 05.2011
Security Officer
S&s Investigators
08.2003 - 01.2005
Military
US Army
01.2000 - 01.2003
La Porte High School
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