LA'OSHA WILLIAMS
Lombard,IL
Summary
Certified Nursing Assistant offering 6 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Successful at coordinating between patients and professionals and offering comprehensive patient education. Customer service driven with over 5 years of experience. Solution-driven and nimble in thinking outside the box to provide assistance to all guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health CNA
Nurse Now Staffing
Lombard, IL
11.2022 - 01.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Provided companionship to elderly and disabled individuals in their home environment.
Customer Engagement Representative
Medulla LLC
Chicago
01.2019 - 01.2019
- Provided wellness education to the public at retail stores, corporate health fairs, and community events, to drive new patients in to the Chicago land area wellness centers
- Assisted customers with setting appointments
- Responded to customer requests for products, services and company information
- Regularly exceeded daily sales and product add-on quotas.
Sales Associates
Bath Fitters
06.2016 - 10.2017
- Approached customers and listened to customer needs and preferences to provide accurate advice
- Informed customers about the product
- Advised customers of the best solutions to their problems based on their needs
- Traveled to different events to gain sales
- Trained all new sales employees on effective techniques
- Organized items in a visually appealing manner.
Customer Service Representative
Afni
06.2015 - 06.2016
- Confer with customers over the phone regarding account details, billing, and questions or concerns
- Renewed Verizon Fios customer's contracts
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Confirmed that appropriate changes were made to resolve customers' problems
- Resolve customer complaints by explaining services, exchanging or accepting returns of unwanted services or merchandise, and clear communication.
Education
Associates -
Heartland Community College
Skills
- Professionalism
- Conflict resolution
- Problem solving
- Excellent customer service
- Communication
- Patient-focused care
Certification
- CNA
- HHA
- BLS
Timeline
Home Health CNA
Nurse Now Staffing
11.2022 - 01.2024
Customer Engagement Representative
Medulla LLC
01.2019 - 01.2019
Sales Associates
Bath Fitters
06.2016 - 10.2017
Customer Service Representative
Afni
06.2015 - 06.2016
Associates -
Heartland Community College