Lapatra Goff
La Verne,CA
Summary
Dynamic customer service professional with proven success at Achievers Staffing, enhancing sales revenue and customer satisfaction through active listening and critical thinking. Recognized for resolving complex issues and fostering positive relationships, ensuring a welcoming environment that encourages repeat business. Proficient in data entry and adept at managing high-pressure situations effectively.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Achievers Staffing
02.2020 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Cashier
Paradies Lagardere
09.2018 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier\waitress
Dennys Restaurant
03.2013 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier Assistant Manager
Payless Shoes
12.2003 - 07.2008
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Paramount High School
Paramount, CA06-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
Certification
- Sales Essentials Certificate
Languages
English
Timeline
Customer Service Representative
Achievers Staffing
02.2020 - Current
Customer Service Cashier
Paradies Lagardere
09.2018 - 02.2020
Cashier\waitress
Dennys Restaurant
03.2013 - 08.2017
Cashier Assistant Manager
Payless Shoes
12.2003 - 07.2008
High School Diploma -
Paramount High School
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