Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lapordha Jackson

Hammond,LA

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring Number years of experience to dynamic new position. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

16
16
years of professional experience

Work History

CNA

World Wide Travel Staffing
04.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

CNA

LSH
04.2024 - Current
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.

CNA

Crossroad Behavior and Health
01.2021 - 03.2024
  • Reduced patient stress levels through effective communication and active listening skills.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered high-quality care to Type patients in hospital facility.

Front End Supervisor

Lowe's
05.2016 - 10.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Mentored team members to enhance professional development and accountability in workplace
  • Trained team members in successful strategies to meet operational and sales targets
  • Maintained transaction security by verifying payment cards against identification.

Shift Manager

Burger King
11.2008 - 01.2016
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Tracked receipts, employee hours, and inventory movements.

Education

Certified Pharmacy Technician -

Remington College - Baton Rouge
Baton Rouge, LA

Certified Nursing Assistant -

North Shore Community College
Walker, LA
05.2010

Skills

  • Remediation Services
  • Waste Transport
  • Refunds Exchanges and Adjustments
  • Opening and Closing Procedures

Timeline

CNA

World Wide Travel Staffing
04.2024 - Current

CNA

LSH
04.2024 - Current

CNA

Crossroad Behavior and Health
01.2021 - 03.2024

Front End Supervisor

Lowe's
05.2016 - 10.2023

Shift Manager

Burger King
11.2008 - 01.2016

Certified Pharmacy Technician -

Remington College - Baton Rouge

Certified Nursing Assistant -

North Shore Community College
Lapordha Jackson