LaPorsche Durham
South Daytona Beach
Summary
Proactive employee with more than 10 + years of managerial, retail customer service and security and high demand driven environment.
I'm experienced in working in service oriented environments, where technical, professional and interpersonal relationships are developed. I've held several management positions, which developed strong problem solving and decision making skills. I also have the ability to learn and perform multiple tasks, individually or in a team environment. I am detailed oriented, dependable and self-motivated. Dedicated switchboard operator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Receptionist/Switchboard Operator 1
General Dynamics Information Technology
11.2021 - Current
- Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Responding to callers' inquiries by providing information such as telephone numbers, dialing codes, call costs, time delays and service difficulties
- Alerting emergency services when required
- Recording details and determining charges for designated types of calls.
- Managed multiple tasks and met time-sensitive deadlines
- Responded to inquiries from callers seeking information
- Collected processed transactions and updated relevant records
- Organized, maintained and updated information in computer databases
Custodial & Aseptic Manager
Vectrus Inc.
09.2016 - 11.2021
- Providing monthly cleaning schedules and supervising staff to ensure contract requirements are met
- Escorting subcontractors
- Assisting in biweekly payroll submission for employees
- Interacting with military COR/customers on a daily basis and maintaining service
- Performing monthly fire and safety checks
- Ordering hospital supplies
- Managing a team of 36 personnel
- Training to dispose hazardous anesthetic agents, body fluids, and bio-wastes
- Providing infection control cleaning for COV19 areas and after MEDICAL operation.
ITT-Events Coordinator Manager
DynCorp International
10.2014 - 09.2016
- Coordinating morale trips & tours within the region for base personnel
- Networking with local Qatari travel companies including restaurants and hotels
- Maintaining ITT office administrative tasks and duties
- Sending email notifications to customers
- Conducting safety briefings for participants
- Assisting in all inventory related projects and issues
- Assisting the inventory supervisor in day to day operations
- Assisting in identifying equipment, ensuring labels and scans are current to meet PWS requirements
- Performing inventories and daily tasks
- Conducting causative research on discrepancies found
- Maintaining supporting receipt and shipping documents.
Billeting Specialist
Sallyport Global Operations
07.2012 - 09.2013
- Conducting and maintaining accurate room vacancy and inventory using Lodging Touch System for 5686 rooms and 24 transient billets
- Coordinating with unit First Sergeants to ensure reservation and billet rosters of transient and permanent party personnel were up to date, and resolving any issues
- Preparing and generating daily back up and contingency reports
- Maintaining adequate and secure key control for all billets
- Planning, coordinating and scheduling room maintenance, cleaning, repairs, and furniture replacement
- Responding to customer inquiries, phone calls, and email correspondence
- Coordinating with Civil Engineering to ensure work orders were completed in a timely manner
- Operating and managing all office automation equipment, computer terminals, and peripheral equipment
- Performing basic maintenance and troubleshooting to identify faulty parts
- Making basic repairs and replacing parts
- Placing orders for needed repair parts.
Security Escort/Supervisor
IAP Worldwide Services
12.2011 - 07.2012
- Continuously and effectively providing and maintaining high level of security at selected operations and locations in unarmed security position
- Accurately maintaining accountability for all local nationals and/or third country nationals (LN/TCN) and their vehicles
- Maintaining daily reports and logs, required to maintain situational awareness
- Trained and familiar with Air Force requirements for personnel accessing restricted areas, including flight line and restricted areas which are adjacent to flight line
- Trained for technical standard monitoring and escort practices of each type/classification of work site.
Education
High School Diploma -
North Chicago Community High School
North Chicago06.2007
Skills
- Problem-Solving
- Troubleshooting
- Excellent Communication
- Recordkeeping
- Motivating
- Training and development
- Meticulous attention to detail
- Focus on customer satisfaction
- Skilled multi-tasker
- Deadline-oriented
- Conflict resolution techniques
- Microsoft
Security Clearance
Active Secret
Timeline
Receptionist/Switchboard Operator 1
General Dynamics Information Technology
11.2021 - Current
Custodial & Aseptic Manager
Vectrus Inc.
09.2016 - 11.2021
ITT-Events Coordinator Manager
DynCorp International
10.2014 - 09.2016
Billeting Specialist
Sallyport Global Operations
07.2012 - 09.2013
Security Escort/Supervisor
IAP Worldwide Services
12.2011 - 07.2012
High School Diploma -
North Chicago Community High School
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