Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laporsha Garrison

Baltimore,MD

Summary

With 14 years of customer-oriented experience, actively seeking a Customer Service Clerk role. Throughout career, honed skills in managing inbound and outbound calls, patient advocacy, and property leasing. Expertise lies in relationship building and problem resolution, excelling at ensuring high standards of service delivery. Proven track record in healthcare and retail environments, confident in ability to provide exceptional customer service and contribute to the success of any organization.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Teleperformance
11.2020 - 02.2022
  • Manage medication refill requests and order placements, ensuring timely processing and adherence to healthcare regulations.

Home Health Aide

Prosper Health Care
02.2019 - 02.2020
  • Deliver comprehensive patient care, including assistance with daily living activities and transportation to appointments.

Customer Service Representative

NIIT Technologies
10.2019 - 02.2020
  • Delivered comprehensive customer support by addressing product and service inquiries, ensuring clients received pertinent information on additional offerings.

Guest Specialist

Captain D's Seafood Restaurant
01.2019 - 09.2019
  • Delivered consistent, courteous service by engaging with guests, accurately operating the cash register, and managing drive-through operations.

Environmental Services Aide

University of SC Aiken
01.2019 - 05.2019
  • Ensured a hygienic and safe environment by thoroughly cleaning and sanitizing classrooms, offices, and restrooms, and efficiently managing waste removal.

Crew Trainer

McDonald's
09.2017 - 09.2018
  • Delivered exceptional customer service, ensuring order accuracy and promptness while managing cash and credit transactions with adherence to financial protocols.

Store Associate

Citi Trends
05.2017 - 09.2017
  • Facilitated customer service by resolving complaints, ensuring transactional accuracy, and addressing inquiries, contributing to a positive shopping experience.

Customer Service Representative

URBN
04.2016 - 05.2017
  • Effectively handled inbound and outbound customer inquiries, employing prescribed communication scripts to ascertain and address client needs and concerns.

Customer Service Representative

Sykes Enterprises, Incorporated
01.2015 - 04.2016
  • Addressed customer inquiries and resolved issues, ensuring a high level of service by effectively communicating billing information and service details.

Environmental Service Aide

Holy Cross Hospital
07.2011 - 05.2013
  • Ensured stringent sanitation by thoroughly cleaning and disinfecting hospital rooms and offices, maintaining a safe environment for patients and staff.

Unit Clerk

Prince George's Hospital Center
06.2007 - 06.2010
  • Coordinated patient care by scheduling tests and procedures, managing documentation, and facilitating insurance authorizations to ensure efficient healthcare delivery.

Financial Advisor

Charles Schwab
02.2022 - Current
  • Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Education

Certificate, CNA -

Quality First Careers
Hyattsville, MD
12.2013

Certificate, Medicial Assistant -

TESST College of Technology-Beltsville
Beltsville, MD
08.2012

High School Diploma, Major -

Bladensburg High School
06.2010

Skills

  • Computer Skills
  • Organizational Skills
  • Word Processing
  • Phone Etiquette
  • Leadership Experience
  • Communications Abilities
  • Data Entry
  • Customer Service
  • Inventory Control
  • Call Center
  • Customer Care
  • Customer Support
  • Communications
  • Front Desk
  • Environmental Services
  • Medical Scheduling
  • Medical Records
  • Insurance Verification
  • Microsoft Office
  • Home Care
  • Patient Care
  • Vital Signs
  • Property Management
  • Typing
  • Microsoft Word
  • Microsoft Excel
  • Communication Skills
  • Windows
  • Help Desk
  • Data Analytics
  • Pricing
  • Clerical Experience
  • Cooking
  • Driving
  • Hospital Experience
  • Security
  • Hospitality
  • Guest Services
  • Research
  • Filing
  • Administrative Experience
  • Time Management
  • Cash Handling
  • Hvac
  • Microsoft Outlook
  • Math
  • Analysis Skills
  • Coffee Experience
  • Document Review
  • Analytics
  • Cash Register

Certification

  • Certified Medical Assistant (AAMA), 06/2010, 03/2011
  • Certified Nursing Assistant (CNA), 08/2013, 12/2013
  • Driver's license
  • CPR/First Aid, 01/2020, Present

Timeline

Financial Advisor

Charles Schwab
02.2022 - Current

Patient Care Technician

Teleperformance
11.2020 - 02.2022

Customer Service Representative

NIIT Technologies
10.2019 - 02.2020

Home Health Aide

Prosper Health Care
02.2019 - 02.2020

Guest Specialist

Captain D's Seafood Restaurant
01.2019 - 09.2019

Environmental Services Aide

University of SC Aiken
01.2019 - 05.2019

Crew Trainer

McDonald's
09.2017 - 09.2018

Store Associate

Citi Trends
05.2017 - 09.2017

Customer Service Representative

URBN
04.2016 - 05.2017

Customer Service Representative

Sykes Enterprises, Incorporated
01.2015 - 04.2016

Environmental Service Aide

Holy Cross Hospital
07.2011 - 05.2013

Unit Clerk

Prince George's Hospital Center
06.2007 - 06.2010

Certificate, CNA -

Quality First Careers

Certificate, Medicial Assistant -

TESST College of Technology-Beltsville

High School Diploma, Major -

Bladensburg High School

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Laporsha Garrison