Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

LaPorsha Hawkins

Riverview

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Office Manager

Veteran's Mobile Home Services
03.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

CSR

Synchrony Financial
04.2019 - 05.2021
  • Completed documentation as required by state and federal regulation
  • Received payments by check and debit cards
  • Communicated with customers by telephone to provide information about products or services
  • Recorded or entered orders, cancelled accounts or obtained details of complaints
  • Checked to ensure that appropriate actions were made for first-time call resolution

CNA

Comfort Villa
10.2018 - 01.2019
  • Completed documentation as required by state and federal regulation
  • Implemented training programs as specified in each client's individual support plan
  • Maintain safe, secure, and healthy environment for the mentally disabled

Clerk

Save A Lot
12.2015 - 11.2016
  • Received payment by cash, check, credit cards, and debit
  • Stocked shelves and marked prices on shelves and items
  • Maintained clean shopping area and completed other general cleaning duties

Member Relations Coordinator

Matrix Medical Network
08.2014 - 05.2015
  • Conferred with customers by telephone to provide information about services
  • Kept records of customers’ interactions as well as actions taken
  • Completed scheduling information, and prepared changes to accounts

Cashier

Sam’s Club
09.2013 - 06.2014
  • Greeted members entering the establishment
  • Offered credits and upgraded memberships
  • Received payments and issued refunds

Customer Service Representative

West Telemarketing
10.2011 - 10.2012
  • Communicated with customers by telephone to provide information about products or services
  • Recorded or entered orders, cancelled accounts or obtained details of complaints
  • Checked to ensure that appropriate actions were made for first-time call resolution

Education

High School Diploma -

North East High School
Clarksville
05-2007

Skills

  • Customer engagement
  • Office management
  • Organizational skills
  • Data entry
  • Office support services
  • Effective multitasking
  • Versatile approach
  • Effective listening skills
  • Administrative support

Timeline

Office Manager

Veteran's Mobile Home Services
03.2023 - Current

CSR

Synchrony Financial
04.2019 - 05.2021

CNA

Comfort Villa
10.2018 - 01.2019

Clerk

Save A Lot
12.2015 - 11.2016

Member Relations Coordinator

Matrix Medical Network
08.2014 - 05.2015

Cashier

Sam’s Club
09.2013 - 06.2014

Customer Service Representative

West Telemarketing
10.2011 - 10.2012

High School Diploma -

North East High School

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LaPorsha Hawkins