Felicia Ann Barron
Houston,TX
Summary
Experienced professional customer service manager with a strong background in client-facing roles within the healthcare sector. Demonstrated expertise in end-to-end customer relationship management, utilizing data analysis to develop successful strategies, and implementing tailored initiatives. Known for building trusted relationships, effectively managing multiple projects, and driving account growth through collaborative and clear communication. Deep knowledge of value-based care, with a focus on mitigating risks and consistently enhancing customer satisfaction.
Overview
31
31
years of professional experience
Work History
Paralegal Receptionist
Bill James Law Firm
12.2022 - 12.2024
- Administrative tasks such as coordinating documents and court scheduling
- Responsible for assisting lawyers with presentations and other related tasks
- Meeting with attorneys and clients to discuss assigned cases/projects for drafts for upcoming cases
- Assign cases with legal documentation for trial, including routine pleadings for motion and judicial procedures
- Research analyzing information for testimonies for motions to be continued, dismissed, etc
- Take payments for cases, bookkeeping
Benefits Specialist (TNAA)
Robert Half Agency
04.2022 - 08.2022
- Research benefits for travelers/nurses plans for policies and procedures for 401k, FMLA, LOA, etc
- Utilizing cost and data analysis to compare benefits and compensation packages
- Make sure the company follows state and federal guidelines and laws
Payroll Clerk
Robert Half Agency
10.2021 - 08.2022
- Analyze and manage account renewal process for employee’s payroll
- Review reports for accuracy to export payroll
- Execute and manage assigned work allocated timeline and budget
- Review and manage fund transactions, payments, invoicing, & remittance
- Providing excellent customer service skills to ensure customer satisfaction is guaranteed
Benefits Clerk
Robert Half Agency
02.2022 - 04.2022
- Research payments of clients made to ensure accounts receivable are paid by invoices (PBI, balance forward (BF) credit, & cash remittance processed through documentation of remaining balance
Data Representative
Transamerica(TCS)
09.2020 - 10.2021
- Exercise judgment to determine information that needs to be sent to additional departments based on the subject of correspondence
- Update all member demographic information directly into client database systems; for review discrepancies in data received
Senior Companion Director
Carelink
01.2019 - 01.2020
- Grant writing for upcoming fiscal year to balance the budget which included the application process for financial grantsmanship to the federal government
- Submit the principle and fundamental aspect of creating the target proposal
- Practices supervisory/management style which contributes to a positive and productive work climate for all employees
- Communicates and reinforces organizational values within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave approval, orientation, etc
Care Coordinator
Carelink
01.2014 - 01.2019
- Responsible for collecting sufficient data to make appropriate authorization decisions
- Having the knowledge of government resources, programs, Medicaid & Medicare, eligibility
- Collaborates and coordinates with providers to make home visits, evaluates problems to help develop a plan of actions through interviewing and obtaining information to solve all issues
- Provide a summary report while maintaining logs and data for tracking purposes
Staffing Coordinator
Carelink
01.2003 - 01.2014
- Set up new clients in the database to include preferences, schedule with new hires, and make placement
- Disperse of itinerary to match them together
- Run various reports to ensure data is uniform, current, and complete or extends schedules on a regular basis
- Remain involved until the customer has been paired to the appropriate person/service for resolving problems
- Assuring accuracy of work before submitting all inquiries into each database
Executive Secretary
UALR College of Business
01.1999 - 01.2003
- Provides managerial support and executes numerous responsibilities of scheduling, writing correspondence, emailing, handling visitor’s logs and routing calls to the proper department
- Offer high-level administrative support by conducting research to prepare statistical reports
- Handling all information requests to perform clerical functions such as preparing correspondence, receiving visitors sign in/out logs, arranging conference calls, and schedule meetings
Data Entry Clerk
Arkansas Department of Health
01.1996 - 01.1999
- Transferring data from paper format into computer files from database systems
- Input of provided information directly from customers to create spreadsheets with a large number of figures with accuracy
- Operating the test results from clients with AIDS, HIV, etc
Micro-Photographer Vital Records
Arkansas Dept. of Health
01.1995 - 01.1996
- Microfilm, microfiche, and print inquisitions for Birth, Death, Marriage, & Divorce decrees
- Research information for each decree to provide/send out to the public or via mail postage
Courier Clerk
Attorney General – Winston Bryant
01.1994 - 01.1995
- Responsible for filing cases to federal courthouse-civil, state, federal, & criminal cases by the state of Arkansas
- Assist the public with general questionnaires of any matters relating to or by the clients by giving support to encourage organizations to develop great skills to become a better company to achieve their goals
Education
Bachelor's of Business Admin. -
Arkansas Baptist College
Little Rock, AR01.2014
Skills
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Health Insurance Provider (SHIIP)
- TAMS/CAS/Cigna
- Client communication
- Case management
- Document preparation
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Project management
- Data analytics
- Project coordination
Schedule management
Complaint management
Finance
References
All references are given upon request.
Timeline
Paralegal Receptionist
Bill James Law Firm
12.2022 - 12.2024
Benefits Specialist (TNAA)
Robert Half Agency
04.2022 - 08.2022
Benefits Clerk
Robert Half Agency
02.2022 - 04.2022
Payroll Clerk
Robert Half Agency
10.2021 - 08.2022
Data Representative
Transamerica(TCS)
09.2020 - 10.2021
Senior Companion Director
Carelink
01.2019 - 01.2020
Care Coordinator
Carelink
01.2014 - 01.2019
Staffing Coordinator
Carelink
01.2003 - 01.2014
Executive Secretary
UALR College of Business
01.1999 - 01.2003
Data Entry Clerk
Arkansas Department of Health
01.1996 - 01.1999
Micro-Photographer Vital Records
Arkansas Dept. of Health
01.1995 - 01.1996
Courier Clerk
Attorney General – Winston Bryant
01.1994 - 01.1995
Bachelor's of Business Admin. -
Arkansas Baptist College
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