LAPORSHA SANDERS
Summary
Experienced candidate bringing over 10 years of quality performance in customer support supervisory roles. I am skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. I am accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. I am a successful representative with experience addressing customer requests and concerns. I am an expert at providing relevant information and options to successfully resolve issues. I am generally Upbeat and energetic when handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
Client Service Coordinator
United Healthcare Group
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Maintained accurate record-keeping with proactive attention to client information updates.
Human Resources Administrator
Merit Health Systems
07.2019 - 01.2023
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts, and corporate policies.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Administrative Coordinator
C&S Pipeline Construction
05.2015 - 06.2019
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Trained team members on new hotel services and products to support promotional efforts.
Cashier Supervisor
Red's Cafe
01.2011 - 03.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Education
Bachelor of Arts - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MS05.2016
High School Diploma -
Quitman High School
Quitman, MS05.2012
Skills
- CRM software knowledge
- Scheduling and Planning
- Customer Relations
- Client Relationship Building
- Time management expertise
- Strong Organization
- Proficient in SAP software
- Exceptional communication
- Schedule Management
- Account Management
- Data analysis proficiency
- Training programs
- Technical aptitude
- Account Updates
- Research and due diligence
- Client Support
- Customer Support
- Complaint Handling
- Database Management
Languages
Spanish
Limited Working
Timeline
Client Service Coordinator
United Healthcare Group
02.2023 - Current
Human Resources Administrator
Merit Health Systems
07.2019 - 01.2023
Administrative Coordinator
C&S Pipeline Construction
05.2015 - 06.2019
Cashier Supervisor
Red's Cafe
01.2011 - 03.2015
Bachelor of Arts - Business Administration And Management
University of Southern Mississippi
High School Diploma -
Quitman High School