LaPorshe Thornton
Albany,Georgia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Dougherty County School System
02.2018 - Current
- Manages the receptionist area, including greeting visitors and responding to telephone and in-person request for information.
- Provides administrative support to Principal and Assistant Principal.
- Manage daily office operations and maintenance of equipment.
- Responsible for purchasing and receiving office and school supplies.
- Maintains electronic file systems and electronic and paper files.
- Receives and screens a high volume of internal and external communications, including email and mail.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Medical Center Representative
Phoebe Physicians Group
03.2015 - 12.2017
- Provided excellent customer service.
- Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
- Managed large amounts of inbound and outbound calls.
- Assisted with issues and concerns relating to healthcare.
- Greet and direct patients, salespeople, and visitors
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Collected payment from patients, applies payments and adjustments to patient accounts in the facility’s electronic record system, and reconcile daily cash reports.
- Entered confidential personal health information and financial information into computerized system with a high rate of accuracy.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and ensuring privacy protection.
- Coordinated insurance verification procedures, resulting in minimized billing errors and increased revenue collection.
Retail Sales Consultant
AT&T
08.2010 - 02.2015
- Developed and attained customer experience and sales objectives for store.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Meet and exceeded monthly sale goals.
- Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features.
- Maintained knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
- Handled service inquiries from customers.
- Resolved customer complaints promptly, maintaining a positive brand image.
Childcare Worker
Lanorris W. Kinnel, CHILD CARE CENTER
03.2007 - 06.2010
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
- Developed age-appropriate lesson plans to engage children and foster cognitive growth.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
- Liaised with parents and guardians to discuss child progress.
- Provided emotional support and guidance to children during difficult times.
Education
Associate of science in sociology -
Albany State University
05.2021
High School Diploma -
Terrell Middle High School
05.2003
Skills
- Proficient in Microsoft Office including Word, Excel, PowerPoint, and Office 365
- Leadership abilities
- Oral and written communication skills
- Team Supervision
- Office Administration
- Problem Analysis and Resolution
- Billing
- Data Entry
- Administrative Support
- Staff Management
Timeline
Office Manager
Dougherty County School System
02.2018 - Current
Medical Center Representative
Phoebe Physicians Group
03.2015 - 12.2017
Retail Sales Consultant
AT&T
08.2010 - 02.2015
Childcare Worker
Lanorris W. Kinnel, CHILD CARE CENTER
03.2007 - 06.2010
Associate of science in sociology -
Albany State University
High School Diploma -
Terrell Middle High School