Laporshe Turner
Gulfport,MS
Summary
Dynamic Customer Service Representative with a proven track record at Loan Masters, excelling in complaint resolution and loan processing. Adept at fostering strong client relationships and ensuring regulatory compliance, I leverage my communication skills and product knowledge to enhance customer satisfaction and drive successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Resultsx
Gulfport, Mississippi
11.2023 - 02.2025
- Managed incoming calls and routed them to appropriate departments.
- Assisted clients by providing accurate information and addressing inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Loan Masters
Gulfport, Mississippi
08.2022 - 12.2023
- Assisted customers with loan inquiries and application processes.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients about loan options and financial products available.
- Ensured compliance with company policies and regulatory requirements in service delivery.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Medical Assistant
Memorial Hospital
Gulfport, Florida
02.2019 - 07.2021
- Assisted physicians in patient examinations and medical procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Prepared treatment rooms and ensured proper sterilization of instruments.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Blue Cliff College
Gulfport, MS11-2016
High School Diploma -
Quitman High School
Quitman, MS05-2011
Skills
- Customer relationship management
- Complaint resolution
- Loan processing
- Regulatory compliance
- Administrative support
- Product knowledge
- Communication skills
- Microsoft Excel
- Medical terminology
- Call center experience
Certification
- Medical asst.
- phlebotomist
Timeline
Customer Service Representative
Resultsx
11.2023 - 02.2025
Customer Service Representative
Loan Masters
08.2022 - 12.2023
Medical Assistant
Memorial Hospital
02.2019 - 07.2021
Blue Cliff College
High School Diploma -
Quitman High School
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