Laportia Booth

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Provides oversight and quality control for large house and office cleanings

overseeing subcontractors, giving estimates, procuring supplies, bookkeeping, advertising, billing, and making sure my customers are satisfied.

• use products and perform cleaning procedures to set infection control standards to ensure all areas of the hospital are clean

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve to bring closure.
• Improved service quality by effectively handling customer complaints.
• Addressed customer inquiries and resolved issues to enhance satisfaction.

• Ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks.

• Response to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.