La Portia Johnson
Charlotte,NC
Summary
Dynamic professional with extensive experience at BMW Warehouse, excelling in inventory management and customer service. Proven track record in optimizing stock levels and enhancing order accuracy. Adept at utilizing data entry skills to streamline operations while fostering strong relationships with clients and vendors. Committed to delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Warehouse Material Handler
BMW warehouse
Jacksonville, FL
01.2021 - 01.2024
- Verified accurate quantities and quality of incoming deliveries.
- Monitored stock levels and placed orders when necessary.
- Identified, arranged and recorded inventory locations and materials.
- Tracked orders on computer systems for accuracy and timeliness of deliveries.
- Received and unloaded incoming products, verified shipment accuracy and inspected for damage, loss or defects.
- Received and processed incoming materials, supplies, equipment, and merchandise.
- Managed inventory levels by conducting cycle counts as needed.
- Negotiated with vendors and coordinated pickups and returns.
- Utilized cargo boards and pallets to store and organize shipments.
- Inspected packages for damage prior to stocking shelves.
Customer Support Specialist
American Express, AMEX
Miami, FL
02.2013 - 01.2021
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Oversaw daily performance of computer systems.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Education
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06-2009
Skills
- Inventory management
- Order processing
- Shipping coordination
- Customer service
- Stock verification
- Data entry
- Material handling
- Attention to detail
Timeline
Warehouse Material Handler
BMW warehouse
01.2021 - 01.2024
Customer Support Specialist
American Express, AMEX
02.2013 - 01.2021
High School Diploma -
Boyd Anderson High School
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