Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaPrecious Bowers

Houston,TX

Summary

Dedicated and detail-oriented Customer Service and Administrative Professional with 3+ years of experience in healthcare support, billing, and high-volume call center environments. Skilled in CRM systems, payment processing, scheduling, and data entry, with proven ability to manage sensitive patient information and deliver exceptional service. Recognized for strong multitasking, professionalism, and ability to thrive in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Call Center Agent

Houston Zoo
Houston, TX
09.2023 - Current
  • Respond to high-volume inbound calls, emails, and 'Contact Us' web forms.
  • Process donation requests and maintain records in Word, Excel, and CRM systems.
  • Handle ticket printing, packing, and shipping for events.
  • Manage scheduling, data entry, and correspondence with visitors.

Escalation Billing Representative

Acreedo/FoundEver
02.2023 - 06.2023
  • Company Overview: Remote.
  • Assisted tier-2 patients with billing inquiries for life-threatening medications.
  • Processed payments, refunds, and account updates with accuracy and confidentiality.
  • Provided copay assistance information and proof-of-payment statements.
  • Handled sensitive financial and medical data entry with attention to compliance.
  • Remote

Operations Administrator

Willis Towers Watson
07.2022 - 02.2023
  • Company Overview: Remote
  • Supported underwriting department with Medicare Supplement, MAPD, and PDP plans.
  • Managed inbound/outbound calls to verify applications, premiums, and denials.
  • Guided patients through insurance updates, card replacements, and plan details.
  • Coordinated with insurance carriers for escalated issues.
  • Remote

Office Administrative Assistant

MachVibe Services
Houston, Tx
11.2017 - 07.2021
  • Handled incoming communications, including phone calls and emails promptly.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Created expense reports, tracked invoices, and processed payments.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Contributed to team effort by accomplishing related tasks as needed.

Education

High School Diploma -

Westbury High School
Houston, TX
06-2011

Skills

  • High-Volume Inbound Call Handling
  • Customer service
  • CRM systems
  • Data entry
  • Billing Support
  • Payment processing
  • Compliance management
  • Scheduling
  • Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
  • QuickBooks
  • Insurance Verification
  • Account verification
  • Problem solving
  • Attention to detail
  • Time management

References

References available upon request.

Timeline

Call Center Agent

Houston Zoo
09.2023 - Current

Escalation Billing Representative

Acreedo/FoundEver
02.2023 - 06.2023

Operations Administrator

Willis Towers Watson
07.2022 - 02.2023

Office Administrative Assistant

MachVibe Services
11.2017 - 07.2021

High School Diploma -

Westbury High School

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