Summary
Overview
Work History
Education
Skills
Timeline
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LaPrese Gordon

Emeryville,CA

Summary

Jovial employee known for punctuality, work ethic and willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference.

Overview

16
16
years of professional experience

Work History

Server/Bartender

Izzy's Steaks & Chops
12.2020 - 10.2023
  • Provided exemplary service to guests in a high-end restaurant setting, including recommending wine pairings and making menu suggestions
  • Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guestsAssisted in opening and closing duties, including setting up and breaking down tables, managing reservations, and cash handling
  • Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure their satisfaction
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/Bartender

Tomatinas
11.2017 - 03.2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

Host/Server

Daily Grill
09.2016 - 05.2017
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Leveraged OpenTable to collect reservation information and communicate updates to guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Branch Manager

CheckSmart Financial
02.2008 - 11.2016
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Oversaw branch team with seven customer service representatives

Education

Bartending

National ABC Bartending School Of The Bay

Certification In Food Handling And Safety

Associate of Arts - Cognitive Psychology

City College of San Francisco
San Francisco, CA

Skills

  • Comprehensive Knowledge of Wines & alcoholic beverage mixing and serving
  • Incredible memory with the ability to quickly learn all aspects of new menus and specialties
  • Reputation for being dedicated, customer focused and team oriented
  • History of providing clear, polite and positive communication with diverse guest and coworkers to ensure seamless order placement

Timeline

Server/Bartender

Izzy's Steaks & Chops
12.2020 - 10.2023

Server/Bartender

Tomatinas
11.2017 - 03.2020

Host/Server

Daily Grill
09.2016 - 05.2017

Branch Manager

CheckSmart Financial
02.2008 - 11.2016

Bartending

National ABC Bartending School Of The Bay

Certification In Food Handling And Safety

Associate of Arts - Cognitive Psychology

City College of San Francisco

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LaPrese Gordon