Laqauisha Franklin
Summary
Enthusiastic Sterile Processing Technician graduate looking for an opportunity to join a healthcare team and gain the required 400 hours of clinical experience. Trained in proper cleaning, assembly, and sterilization of instruments, as well as infection-control practices. Known for being dependable, detail-oriented, and eager to learn, with a passion for supporting safe patient care in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Elder Care Companion
Heart & Hands Healthcare
01.2025 - Current
- Assisted clients with daily living activities to enhance independence and well-being.
- Developed strong rapport with clients, fostering trust and effective communication.
- Supported medication management by providing reminders and organizing medication schedules.
- Monitored client behavior and reported changes to healthcare professionals for timely interventions.
- Maintained clean and safe environments, adhering to safety protocols and hygiene standards.
- Collaborated with family members to ensure personalized care tailored to individual needs.
Home Furnishing Consultant
Ashley Home Furniture
02.2019 - Current
- Assisted customers in selecting home furnishings to enhance their living spaces.
- Provided product information and recommendations based on customer needs and preferences.
- Collaborated with team members to maintain organized displays and inventory levels.
- Utilized point-of-sale systems for processing transactions efficiently and accurately.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Increased sales revenue through effective product presentation and persuasive communication skills.
Lead Pawnbroker
Cash America
06.2017 - 02.2019
- Oversaw daily operations, ensuring compliance with regulatory standards and company policies.
- Mentored junior staff, enhancing team performance through training and support initiatives.
- Managed customer transactions, providing exceptional service to foster long-term relationships.
- Evaluated collateral value using industry knowledge to make informed lending decisions.
- Developed and maintained inventory management systems to optimize asset tracking and valuation accuracy.
- Collaborated with management on strategic planning to drive business growth and profitability.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
Assistant Deli Manager
Harris Teeter
03.2014 - 06.2017
- Oversaw daily operations of deli department, ensuring compliance with food safety standards.
- Trained and mentored staff on product knowledge and customer service excellence.
- Enhanced inventory management processes to reduce waste and improve stock accuracy.
- Developed promotional displays to boost sales and attract customer attention.
- Managed scheduling and staffing to optimize labor costs while maintaining service quality.
- Led initiatives to increase efficiency in food preparation, reducing wait times for customers.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
General Manager
Wendy's Restaurant
05.2008 - 06.2013
- Directed daily operations to improve efficiency and ensure compliance with policies.
- Implemented strategic initiatives that enhanced customer satisfaction and increased operational effectiveness.
- Led cross-functional teams to develop and execute business plans aligned with organizational goals.
- Analyzed market trends to identify growth opportunities and inform strategic decision-making processes.
- Oversaw budget management, ensuring optimal resource allocation to achieve financial targets efficiently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Certificate - Injection Safety: A Focus On Infection Prevention
American Nurses Association
Maryland 10-2025
Sterile Processing - Sterile Processing
Penn Foster College
Scranton, Pennsylvania09-2025
Certificate - The Concept of Infection Control
American Nurses Association
Maryland 09-2025
Business Management - Business Management
Central Piedmont Community
Charlotte, NC06-2012
High School Diploma -
Myers Park
Charlotte, NC06-2008
Skills
- Attention to detail & accuracy
- Strong organizational skills
- Time management in fast-paced environments
- Team collaboration with surgical staff and nurses
- Communication skills for reporting equipment issues
- Ability to follow SOPs and written instructions
- Problem-solving and troubleshooting skills
- Reliability and strong work ethic
Timeline
Elder Care Companion
Heart & Hands Healthcare
01.2025 - Current
Home Furnishing Consultant
Ashley Home Furniture
02.2019 - Current
Lead Pawnbroker
Cash America
06.2017 - 02.2019
Assistant Deli Manager
Harris Teeter
03.2014 - 06.2017
General Manager
Wendy's Restaurant
05.2008 - 06.2013
Certificate - Injection Safety: A Focus On Infection Prevention
American Nurses Association
Sterile Processing - Sterile Processing
Penn Foster College
Certificate - The Concept of Infection Control
American Nurses Association
Business Management - Business Management
Central Piedmont Community
High School Diploma -
Myers Park
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