LaQaunita Harris
Houston,TX
Summary
Dedicated administrative professional with a proven track record of effectively managing administrative operations within fast-paced clinical environments. Demonstrated expertise in healthcare procedures and adept at navigating healthcare office environments seamlessly. Known for maintaining composure under pressure and excelling in adapting to evolving challenges and situations. Recognized for exceptional interpersonal skills, adept at interacting with individuals of all ages and dispositions, while serving as an experienced Medical Receptionist. Possessing a reputation for delivering outstanding patient service, I efficiently manage patient information systems, resulting in reduced wait times and enhanced appointment scheduling efficiency. My strong organizational abilities and multitasking skills are coupled with a steadfast work ethic."
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
Advanced Cardiovascular Specialists
11.2020 - 06.2023
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
- Coordinated appointments with customers and staff members according to availability.
- Adjusted appointments according to priority and tracked appointment durations.
- Instructed patients regarding how to prepare for appointments.
- Prevented double bookings and set aside appropriate time in between appointments.
- Informed patients regarding needed medical tests and procedures.
- Updated patient information in databases and adhered to confidentiality requirements.
- Routed calls and correspondence to appropriate medical staff.
- Reviewed insurance information with patients.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Front Office Receptionist/Appointment Scheduler
Baptist Hospitals SETX Regional Cancer Center
01.2020 - 11.2020
- Processed patient payments and scanned identification and insurance cards.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Observed strict HIPAA guidelines at all times according to company policy.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up the waiting room so that it remained neat and organized.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Set up appointments for physician visits and procedures using calendar software.
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Handled all office supply ordering including ink cartridges, toner and paper
- Entered insurance, demographics and health history into patient database.
- Prepared and sent financial statements to support bookkeeping functions.
- Photocopied insurance cards, documented details for upcoming procedures or appointments.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Collaborated with radiology professionals in various medical fields to communicate on patient care.
Patient Access Representative ER Dept.
Baptist Hospitals of Southeast Texas
09.2018 - 01.2020
- Verified demographics and insurance information to register patients in computer system.
- Assembled registration paperwork and placed identification bands on patient.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Home Caregiver
Victory homecare
08.2017 - 04.2023
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Monitored client's well-being, safety and comfort under physician direction.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Front Desk Receptionist
Silsbee KIA Moters
06.2016 - 06.2017
- Managed all front desk operations for busy high-volume car dealership
- Operated telephone switchboard to answer,screen, or forward calls,providing information,taking messages, and scheduling appointments.
- Greet persons entering establishment ,determine nature and purpose of visit,and direct or escort them to specific destinations.
- File and maintained records.
- Perform administrative supportive tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records.
- Types, prints and guarantee customers receive temporary agent tags.
- Informed the customer when their license plates and spare key has arrived.
- Knowledge of Microsoft excel.
- Handling, and organization of confidential files.
- Worked with company technology and insured data was stored in an easy to reach manor to aid in efficiency of the company.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Education
Diagnostic Medical Sonography
Lamar Institue of Technology
05.2026
High School Diploma -
Silsbee High School
Silsbee, TX2013
Skills
- Knowledgeable Microsoft Office including Excel and PowerPoint
- Telephone Etiquette
- Computer Proficiency
- Appointment Scheduling
- Verbal and Written Communication
- Able to operate under pressure
- Multi- tasking
- Adaptability
- Front desk operations
- Customer Service
- Patient Health Information Access
- CPR Certified
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
Certification
- Registered Pharmacy Technician Trainee November 2017 Registration # 249720
American Heart Association-Basic Life Support
CPR- Certified to Perform CPR
08/13/2021-08/01/2023
Additional Information
- 4095270454 , Authorized to work in the US for any employer
Timeline
Medical Appointment Scheduler
Advanced Cardiovascular Specialists
11.2020 - 06.2023
Medical Front Office Receptionist/Appointment Scheduler
Baptist Hospitals SETX Regional Cancer Center
01.2020 - 11.2020
Patient Access Representative ER Dept.
Baptist Hospitals of Southeast Texas
09.2018 - 01.2020
Home Caregiver
Victory homecare
08.2017 - 04.2023
Front Desk Receptionist
Silsbee KIA Moters
06.2016 - 06.2017
Diagnostic Medical Sonography
Lamar Institue of Technology
High School Diploma -
Silsbee High School
- Registered Pharmacy Technician Trainee November 2017 Registration # 249720
American Heart Association-Basic Life Support
CPR- Certified to Perform CPR
08/13/2021-08/01/2023
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