LaQeisha Simien
PCA/CSR
Orange,TX
Summary
Healthcare professional with focus on delivering high-quality personal care services. Known for fostering positive client relationships and adapting to changing needs seamlessly. Possesses strong skills in time management and personal care assistance.
Overview
18
18
years of professional experience
Work History
Personal Care Aide (PCA)
LT Home Healthcare
05.2024 - Current
- Provided personalized care and assistance to elderly clients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and reported any changes or concerns to healthcare professionals
- Aided in mobility support including transferring, lifting, and positioning of clients
- Implemented individualized care plans based on client needs and preferences
- Demonstrated empathy, patience, and compassion while providing emotional support to clients facing health challenges
CSR - Customer Service Representative
Sprint
12.2021 - 10.2022
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
- Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
Warehouse Associate
Ditto Apparel
08.2021 - 11.2021
- Received, inspected, and documented incoming shipments of products
- Efficiently organized and maintained inventory in accordance with company standards
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Performed regular quality checks on products to ensure they met specifications
- Maintained a clean and organized work area, promoting safety and efficiency
Security Officer
Securitas
07.2021 - 08.2021
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
Call Center Agent
Direct Interactions
11.2020 - 04.2021
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Achieved an average call resolution time of XX minutes, exceeding departmental targets by XX%
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
- Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
- Participated in weekly team meetings to discuss challenges faced on calls and brainstorm solutions as a group
- Collaborated with other departments such as billing or technical support teams to resolve complex customer issues
Sabbatical
04.2015 - 10.2020
- Took a career break to raise a family.
Sales Associate
Visionworks
09.2013 - 03.2015
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
Cashier/Collector
Mr. Cash
05.2011 - 09.2013
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
Medical Assistant | Medical Assistant Externship
Texas Careers
08.2007 - 11.2007
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Education
Bachelor of Arts - Theology
Oral Roberts University
Tulsa, OKGED -
Lake Charles-Boston High
Lake Charles, LASkills
Administered empathetic support to enhance overall patient comfort and satisfaction
Additional Information
For the past six months, I have been dedicating my spare time to volunteering at Harbor Hospice. During this period, I have had the opportunity to support patients and their families during a critical time in their lives. My responsibilities have included providing companionship, assisting with daily activities, and offering emotional support. This experience has not only deepened my understanding of the challenges faced by those dealing with serious illnesses but has also reinforced my commitment to making a positive impact in my community.
Timeline
Personal Care Aide (PCA)
LT Home Healthcare
05.2024 - Current
CSR - Customer Service Representative
Sprint
12.2021 - 10.2022
Warehouse Associate
Ditto Apparel
08.2021 - 11.2021
Security Officer
Securitas
07.2021 - 08.2021
Call Center Agent
Direct Interactions
11.2020 - 04.2021
Sabbatical
04.2015 - 10.2020
Sales Associate
Visionworks
09.2013 - 03.2015
Cashier/Collector
Mr. Cash
05.2011 - 09.2013
Medical Assistant | Medical Assistant Externship
Texas Careers
08.2007 - 11.2007
Bachelor of Arts - Theology
Oral Roberts University
GED -
Lake Charles-Boston High