Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQia Strawther

Rowlett,TX

Summary

Reliable and self-motivated professional with 5+ years of experience in customer service driven positions. Basic knowledge of MS Knowledge of MS Word and Excel. Strong ability to work independently and in collaborative team settings to meet daily goals. Strengths: Customer Service- Verbal/Written Communication- American Sign Language- Data Entry- Attention to Detail- Problem Solving- Flexible- Adaptable- Trustworthy/Maintain Confidentiality Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to the team.

Overview

8
8
years of professional experience

Work History

Data Entry Specialist

WFS Ltd.
11.2018 - 09.2023
  • Duration: 4 years 10 month
  • Excel
  • Call Center Environment
  • Ms Office Suite
  • Meetings
  • 10-Key Data Entry
  • Deadline Driven; Synced data analysis tools, including maintaining pivot tables and managing data models
  • Tested customer and account system changes by inputting new data
  • Protected confidential information with strict adherence to internal policies and data security regulations
  • Eliminated data duplication through physical and digital purges
  • Minimized errors with proper verification and classification of data
  • Collected data for entry from multiple sources
  • Maintained files, records and chronologies of entry activities.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Sent completed entries for evaluation and final approval.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Call Center Representative Specialist

TRC Staffing Services, Inc.
Dallas, TX
01.2016 - 12.2018
  • Duration: 2 year 11months
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Serves customers by determining requirements; answering inquiries, resolving problems' fulfilling requests; maintaining database
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science in Criminal Justices - Criminal Justice

Strayer University
Dallas, TX
09.2026

Skills

  • 10 key
  • Basic
  • Call center
  • Data entry
  • Telephone Reception
  • Databases
  • Office Management
  • Scheduling
  • File Management
  • Document Scanning and Digitization
  • Fee Collection
  • Data Collection
  • Appointment Scheduling
  • Account Management
  • Call Management

Timeline

Data Entry Specialist

WFS Ltd.
11.2018 - 09.2023

Call Center Representative Specialist

TRC Staffing Services, Inc.
01.2016 - 12.2018

Bachelor of Science in Criminal Justices - Criminal Justice

Strayer University
LaQia Strawther