Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQouia Caldwell

McKinney,TX

Summary

Proven leader with extensive experience in retail management, notably at Urban Air, where I spearheaded operations to significantly enhance customer satisfaction and streamline inventory management. Skilled in fostering team motivation and leveraging customer relations to drive business growth. Demonstrated ability in multitasking and problem-solving, achieving notable improvements in efficiency and profitability.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Urban Air
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

General Manager

Cheeky Monkey
10.2020 - 06.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.l'

Assistant Manager

Davids Bridal
02.2013 - 11.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager

Brides By Demetrios
01.2010 - 02.2013
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Key Holder Supervisor

Davids Bridal
01.2004 - 01.2010
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Education

Certificate - Medical Assisting

Med Wright
Ferndale, MI
03.2004

High School Diploma -

Murray Wright
Detroit, MI
06.2003

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Customer rapport
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Policy Enforcement
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations
  • Employee performance evaluation
  • Project management abilities
  • Cost Control
  • Budgeting and finance
  • Schedule oversight
  • Recruitment and hiring
  • Customer Service
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Multitasking Abilities
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Multitasking
  • Active Listening
  • Hiring and Training
  • Scheduling and Coordinating
  • Documentation And Reporting
  • Shift Scheduling
  • Emergency Response
  • Relationship Building
  • Technical Proficiency

Timeline

Assistant Manager

Urban Air
06.2023 - Current

General Manager

Cheeky Monkey
10.2020 - 06.2023

Assistant Manager

Davids Bridal
02.2013 - 11.2020

Manager

Brides By Demetrios
01.2010 - 02.2013

Key Holder Supervisor

Davids Bridal
01.2004 - 01.2010

Certificate - Medical Assisting

Med Wright

High School Diploma -

Murray Wright

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LaQouia Caldwell