Laqua Ransom
customer service
Dallas,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Medical Support Assistant
Veterans Affairs Medical Center
Ft Worth , Tx
04.2021 - 12.2021
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
Assistant canteen Chief
Veterans Canteen Service
Dallas, TX
09.2017 - 12.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Attendant
JP@P Home health Agncy
Dallas, , TX
01.2024 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Assisted patients with daily living activities, improving their overall quality of life.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
Customer Service Representative
Excela Technologies
Dallas, TX
09.2023 - 01.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retail Sales Associate
Veterans Canteen Service
Dallas, TX
09.2022 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
EZ Pawn
Dallas, TX
02.2022 - 09.2022
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
New Testament Christian Academy
Hope Arkansas 09.1991 - 05.1992
Skills
- Patient Service
- Patient Observation
- Money Handling
- Product and Service Sales
- Sales Expertise
- Credit and Cash Transactions
- Cash Counting Machine Operations
- Cash Drawer Management
- Coaching and Mentoring
- Issue Resolution
- Verbal and Written Communication
- Microsoft Excel
- 10-Key
- Service-Orientation
- Filing
- Money Handling Abilities
- Citrix
- Microsoft Word
- Oracle PeopleSoft
- Staff Management
- Greet Guests
- Coordinate Events
- Sales Activities
- Team Leadership
- Financial Statements
- Cost Management
- Manage Budgets
- Customer Service
- Order Supplies
- Store Opening and Closing
- Suggestive Selling
- Money Transfer Systems
- Retail Sales
- Key Performance Indicators (KPI)
Timeline
Patient Attendant
JP@P Home health Agncy
01.2024 - Current
Customer Service Representative
Excela Technologies
09.2023 - 01.2024
Retail Sales Associate
Veterans Canteen Service
09.2022 - 04.2023
Customer Service Representative
EZ Pawn
02.2022 - 09.2022
Medical Support Assistant
Veterans Affairs Medical Center
04.2021 - 12.2021
Assistant canteen Chief
Veterans Canteen Service
09.2017 - 12.2021
High School Diploma -
New Testament Christian Academy
09.1991 - 05.1992