Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

LaQuacha Ray

Los Angeles,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 10 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.

Overview

13
years of professional experience
1
Certification

Work History

Goodwill Inc

Loss Prevention Specialist
08.2023 - 04.2024

Job overview

  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Provided loss control reporting for prospects and clients.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Reviewed and updated store security policies and procedures.

Allied Universal Security Services

Security Officer
03.2016 - 01.2018

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Issued access cards to authorized personnel to monitor access points.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

CPS Security Solutions

Security Officer
08.2015 - 06.2017

Job overview

  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
  • Checked and verified photo identification prior to granting facility access.
  • Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
  • Improved overall security presence by consistently enforcing company policies and procedures.
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Managed alarm systems effectively, reducing false alarms while ensuring timely response to genuine threats.
  • Permitted entry with escort for approved persons into secure locations.
  • Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
  • Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Performed routine equipment inspections, ensuring proper functionality and swift identification of issues requiring maintenance or replacement.
  • Increased overall site security through consistent adherence to established protocols and procedures.
  • Monitored employee activities, confirming compliance with security regulations.
  • Enhanced security measures by conducting thorough patrols and identifying potential risks.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Issued access cards to authorized personnel to monitor access points.
  • Wrote detailed reports of all security breaches and investigations.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

VXI Global Solutions- AT&T BLUE

Customer Service Representative
01.2011 - 11.2015

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Citi Staffing Solutions

Warehouse General Laborer
06.2014 - 09.2015

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Operated equipment while observing standard safety procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Updated daily logs with regular shift activities and incident details.
  • Checked packages and merchandise for damage and notified vendors.
  • Used forklifts and pallet jacks to relocate products.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.

Education

Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV

No Degree from Nail Technician
03.2022

University Overview

Phineas Banning Senior High School
Wilmington, CA

High School Diploma
05.2008

University Overview

Skills

  • Risk Management
  • CCTV Systems
  • Incident Reporting
  • Policy Enforcement
  • External Theft Prevention
  • Loss prevention expertise
  • Loss prevention strategies
  • Surveillance techniques
  • Staff Training
  • Quick Learner
  • Integrity and Honesty
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Customer Relations
  • Microsoft Excel
  • Payment Processing
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Team Development
  • Order Processing
  • Prioritization
  • Data Collection
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Administrative Support
  • Clerical Support

Certification

  • Licensed Nail Techiancian - 3 years

Timeline

Loss Prevention Specialist
Goodwill Inc
08.2023 - 04.2024
Security Officer
Allied Universal Security Services
03.2016 - 01.2018
Security Officer
CPS Security Solutions
08.2015 - 06.2017
Warehouse General Laborer
Citi Staffing Solutions
06.2014 - 09.2015
Customer Service Representative
VXI Global Solutions- AT&T BLUE
01.2011 - 11.2015
Euphoria Institute of Beauty Arts & Sciences
No Degree from Nail Technician
Phineas Banning Senior High School
High School Diploma

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LaQuacha Ray