LaQuada Q. Kennedy
Roseville
Summary
Dedicated professional with hands-on experience in healthcare and environmental services, ensuring compliance with infection control and sanitation standards. Known for effective communication and teamwork, consistently supporting patient care operations in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Environmental Services/ Housekeeping Associate
VA Hospital
Detroit
01.2023 - Current
- Implemented infection control measures to uphold safety standards in patient care areas
- Maintain cleanliness and sanitation in patient care areas following healthcare regulations
- Prepared rooms for patient care and staff use, ensuring readiness and compliance with health regulations
- Collaborated with nurses, staff, and patients to support a professional healthcare environment
- Demonstrated strong communication and teamwork skills in a fast-paced environment
Environment Services/Housekeeping Associate
Harper Hospital
Detroit
05.2015 - 04.2024
- Ensured compliance with sanitation and infection-control standards in patient care areas, enhancing safety for patients and staff
- Collaborated with nursing staff and clinical teams to facilitate safe patient care operations, contributing to overall care quality
- Applied meticulous attention to detail in managing responsibilities in fast-paced healthcare environments, supporting operational effectiveness
- Worked closely with nursing staff, clinical teams, and supervisors to support safe and efficient patient care operations
Logistic
VA Hospital
Detroit
01.2015 - 04.2015
- Scanned location barcodes to verify asset placement against inventory
- Scanned equipment barcode labels to update asset records
- Ensure that the assets scanned match the inventory in the room (in cases where the scanner detects assets located in an adjacent room)
- Operated scanner to ensure accurate tag association for inventory tracking for accurate tag association to ensure proper inventory tracking
Direct Care Worker
Beaumont Hospital
Grosse Pointe
05.2014 - 09.2014
- Supported adults with daily activities, enhancing personal care, household tasks, and appointment management.
- Assisted clients with mobility challenges by providing support during walking and transferring between locations., transfers, and maintaining a safe environment
- Support clients in maintaining independence and dignity during daily care routines
- Provided compassionate emotional support and companionship to clients
- Monitored and reported changes in client behavior and health to supervisors, facilitating timely interventions.
Direct Care Worker
Independent Opportunities of MI
Utica
12.2011 - 07.2014
- Supported clients with daily living activities, enhancing comfort and independence in bathing, dressing, grooming, and meal preparation
- Ensured cleanliness of client living areas through light housekeeping and laundry duties, contributing to a healthy and safe environment
- Documented daily activities, care provided, and client progress accurately
- Documented daily activities completed by clients to track progress and care provided., care provided, and client progress to maintain accurate care documentation and facilitate communication among caregivers
- Maintained cleanliness of client living areas through light housekeeping and laundry duties
Cash Handler
Ford Field-Levy Restaurants
Detroit
06.2003 - 02.2006
- Promoted from concession cashier handler in less than two years.
- Reconciled cash drawer at shift's conclusion to ensure accuracy and prevent discrepancies.
- Collected cash from each concession stand cashier with count verification at end of shift.
- Retrieved cash from cash room for small exchanges, ensuring adequate funds for transactions.
- Distributed cash to concession stands, verifying counts with cashiers to maintain accurate records.
- Supervised a group of 5-8 employees in concession stand.
Cashier/Customer Service Representative
Lowe's Home Improvement
Clinton Township
11.2003 - 02.2004
- Processed customer purchases through cash, check, or credit card transactions to ensure efficient checkouts
- Assisted customers in-store and over phone to address inquiries and resolve issues
- Serviced customers in person and via telephone to enhance satisfaction and loyalty
- Experienced with return/exchange and refund transactions.
- Returned merchandise to departments at end of store closing
Concession-Manager/ Cash Handler
Olympia Entertainment
Detroit
09.2001 - 05.2003
- Promoted from concession cashier to concession manager in one year
- Managed a team of 15 concession stand workers in a fast-paced environment
- Resolved customer issues to enhance satisfaction and loyalty
- Delegated daily tasks to streamline operations at concession stands
- Verified cash collections from cashiers to ensure accurate financial reporting
Education
College Degree -
Wayne County Community College
06-2011
Institution/Trade -
Kaplan Career Institute
08-2009
High School Diploma -
Finney High School
06-2000
Skills
- Infection control
- Healthcare knowledge
- Room preparation
- Patient Interaction
- Attention to Detail
- Time Management
- Staff Training
- Microsoft Office
- Effective communication
- Communication & Team Collaboration
- Patient Confidentiality
- Attention to detail
Timeline
Environmental Services/ Housekeeping Associate
VA Hospital
01.2023 - Current
Environment Services/Housekeeping Associate
Harper Hospital
05.2015 - 04.2024
Logistic
VA Hospital
01.2015 - 04.2015
Direct Care Worker
Beaumont Hospital
05.2014 - 09.2014
Direct Care Worker
Independent Opportunities of MI
12.2011 - 07.2014
Cashier/Customer Service Representative
Lowe's Home Improvement
11.2003 - 02.2004
Cash Handler
Ford Field-Levy Restaurants
06.2003 - 02.2006
Concession-Manager/ Cash Handler
Olympia Entertainment
09.2001 - 05.2003
College Degree -
Wayne County Community College
Institution/Trade -
Kaplan Career Institute
High School Diploma -
Finney High School