LaQuaisha Mays
Centreville,IL
Summary
Friendly Day Porter with commitment to delivering excellent guest experiences. Takes thorough approach to cleaning and maintaining properties. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Lead Senior Day Porter
Continuum Services
04.2023 - Current
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Reduced maintenance costs by routinely inspecting and reporting necessary repairs to management.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Increased efficiency in maintenance requests by effectively communicating needs to appropriate personnel.
- Fostered positive relationships with building tenants through professional demeanor and attentive service.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Reconciled used supplies against inventories for timely stock replenishment.
- Resolved guest inquiries punctually and politely for professional customer service.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Lead General Cleaner
ServiceMaster Contract Services
08.2022 - 03.2023
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
- Maintained a safe working environment by promptly addressing spills and potential hazards.
- Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.
- Supported inventory management with timely replenishment of cleaning supplies when necessary, avoiding stock shortages.
- Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
- Assisted in the successful completion of corporate events by ensuring clean, well-presented spaces for attendees'' comfort and enjoyment.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Manager
Woodley Buiding Maintenance Services
03.2018 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved office cleanliness by performing daily vacuuming, dusting, and mopping.
- Maintained a healthy work environment for employees by disinfecting surfaces and removing trash regularly.
- Enhanced office appearance with thorough window washing and polishing of fixtures.
- Supported facility maintenance by reporting observed damages or issues to management promptly.
- Assisted with setting up meeting rooms for conferences or events, ensuring a clean and inviting space for attendees.
- Completed inventory checks on cleaning supplies regularly, notifying management when replenishment was necessary .
- Demonstrated flexibility in adapting to changing office needs, such as rearranging cleaning schedules to accommodate special events or projects.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Emptied trashcans and transported waste to collection areas.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
General Cleaner
4M Building Solutions
07.2015 - 03.2018
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
- Maintained a safe working environment by promptly addressing spills and potential hazards.
- Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.
Education
No Degree - Medical Assistant
Everest College
St Louis, MO05.2010
Skills
- Waste Management
- Inventory Maintenance
- Supply Management
- Building Maintenance
- Dusting furniture
- Facility Cleaning
- Chemical Handling
- Safety Procedures
- Ensuring customer satisfaction
- Janitorial duties
- Trash pickup
- Restroom Sanitation
- Cleaning Expertise
- Initiative-taking
- OSHA Regulations
- Customer Service
- Site Inspections
- Initiative and Self-Motivation
- Work Planning and Prioritization
- Maintenance Scheduling
- Work Orders
- Supply Stocking and Organization
- Safety Protocols
- Building Supervision
- Punctual and Dependable
- Reliability
- Active Listening
- Problem-solving aptitude
- Professional Demeanor
- Self Motivation
- Team building
- Multitasking
- Safety policies and procedures
- Teamwork and Collaboration
- Multitasking Abilities
- Continuous Improvement
- Professionalism
- Attention to Detail
Timeline
Lead Senior Day Porter
Continuum Services
04.2023 - Current
Lead General Cleaner
ServiceMaster Contract Services
08.2022 - 03.2023
Manager
Woodley Buiding Maintenance Services
03.2018 - 09.2022
General Cleaner
4M Building Solutions
07.2015 - 03.2018
No Degree - Medical Assistant
Everest College
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