Highly motivated Nursing Assistant professional with over eight years experience providing a full range of nursing care to residents with physical and behavioral problems in long term and outpatient facilities. Ability to recognize and react to emergent care needs for basic life support and assistance with behavioral crisis. Experience providing oversight and assessment of new personnel's practical training. Adept at working in fast-paced environments where accuracy is of paramount importance. Proficient in meticulous documentation and record-keeping paired with the ability to effectively communicate orally and in writing with patients, family members, and medical staff.
-Provides direct nursing care to four consumers at each residential home in line with the condition, requirements, and age
-Oversaw and assessed ten employees experience level and provided feedback and mentoring
-Recorded consumer's current vitals, behaviors, and other relevant data to support treatment plans
-Administers medications directed by the consumer's physician as required
-Implements resident's care plan as directed by the physician or registered nurse
-Effectively communicates orally with consumers, family members, and other staff personnel
-Used personal protective equipment(PPE)
-Assisted ten to thirteen patients with routine bathing, grooming, and other hygienic needs
-Maintained ten to thirteen living quarters, common living areas, and two nurses stations
-Transported patients between rooms, appointments, and medical testing locations
-Exercised careful work habits and caution to assure a safe environment for patients
-Maintained medical documentation such as vitals, observations, etc.
-Maintained patient confidentiality
-Scheduled and administered treatments and evaluated patient needs
-Taught patients and family members the need to continue procedures for proper health care
-Helped physicians and registered nurses with examinations and procedures
-Performed other duties as assigned by management
-Responded to telephone, emails, and in-person inquires regarding reservations, hotel information, and guest concerns
-Executed late check-ins and directed guests to rooms and facilities
-Generated daily, weekly, and monthly financial, occupancy, and cleaning reports
-Audited deposits, rectified discrepancies, and processed end-of-day paperwork
-Delivered a wide range of packages to local residents and businesses within thirty a minute/hr response-time
-Inventoried delivery loads against shipping manifest to accuracy
-Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents
-Invoiced, collected monies due, and settled accounts with shippers daily
-Certified Nursing Assistant
-First Aid Certification
-CPR/AED Certification
-Medication Administration Certification/
Not Active
-Professional Crisis Management Basic Practitioner Certification
-Work Keys: Reading-6 Applied Mathematics-4
Locating Information-4
-Recordkeeping
-Critical Thinking
-Team Collaboration
-Clear Communication Skills
-Detail Oriented
-Time Management
-Organized
CUSTOMER SERVICE/OPERATIONS SUPPORT PROFESSIONAL with more than twenty years of experience meeting and dealing with the public in fast-paced environments. Extensive administrative and general operations experience. Areas of expertise include the following:
ADMINISTRATIVE/SECRETERIAL: Managing and scheduling facilities. Receiving and screening a high volume of visitors and callers. Managing business support services. Interpreting and applying rules, regulations, and procedures. Maintaining files and records. Keyboarding speed 40 w.p.m
COMMUNICATIONS: Very strong oral, written, and interpersonal communication skills. Ability to clearly communicate factual and procedural information orally and in writing.
ORGANIZATIONAL: Strong skills and experience in quickly assessing current procedures and recommending efficiencies. Proven track record of managing multiple tasks and meeting deadlines, often in high-pressure situations.
PROBLEM SOLVING: Action and results-oriented with the ability to solve complex problems with creativity. Keen analytical and research skills.
STRONG TECHNICAL AND COMPUTER SKILLS: Expertise examining, preparing, processing, and executing electronic searches and verifying legal documents. Proficient in Microsoft Word.