LAQUAN VASQUEZ
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Allstate Insurance Co
BROOKLYN, NY
01.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
RESIDENT AIDE
Freedom Care
BROOKLYN, NY
09.2009 - 12.2011
- Assisted residents with activities of daily living, such as bathing and dressing.
- Provided support to residents in the form of companionship, conversation, and emotional support.
- Monitored resident health status, including vital signs and changes in physical or mental condition.
- Participated in recreational activities with residents to promote socialization and a positive environment.
- Responded quickly to emergency situations, providing appropriate medical attention when needed.
- Ensured that all safety protocols were followed at all times while on duty.
- Transported residents to appointments or other destinations as required utilizing wheelchair accessible vehicles.
Receptionist
EZ Medical Transportation
BROOKLYN, NY
01.2005 - 03.2007
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Residential Aide
Maxium Healthcare
BROOKLYN, NY
11.2018 - 06/20219
- Assisted residents with daily living activities such as bathing, dressing, and grooming.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Prepared meals for residents according to dietary restrictions and preferences established by physician or nurse practitioner.
- Monitored vital signs such as pulse rate, respiration rate, temperature., as directed by medical staff.
- Transported residents to appointments or other destinations using wheelchair-accessible van or personal vehicle.
Education
MEDICAL BILLING CERTIFICATE - Medical Anthropology
Brooklyn Academy Of Global Finance High School
Brooklyn, NY12-2006
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Allstate Insurance Co
01.2022 - Current
Residential Aide
Maxium Healthcare
11.2018 - 06/20219
RESIDENT AIDE
Freedom Care
09.2009 - 12.2011
Receptionist
EZ Medical Transportation
01.2005 - 03.2007
MEDICAL BILLING CERTIFICATE - Medical Anthropology
Brooklyn Academy Of Global Finance High School