Summary
Overview
Work History
Education
Skills
Certification
Languages
Assessments
Timeline
Generic

LaQuana Hamilton

Kissimmee,FL

Summary

A committed worker with 5+ years' experience in the retail sales and transportation sectors. Customer focused and highly skilled at problem resolution. Experienced in call center operations. Type 45 WPM. Skilled Nail Technician with comprehensive experience in manicure and pedicure services, nail art, and client relationship management. Strong background in maintaining safe and sanitary work environments, staying up-to-date on the latest trends and techniques in nail care. Noteworthy skills include time management, customer service, creativity, and marketing of salon services. Previous employment has resulted in satisfied clientele due to consistent high-quality service delivery. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Nail Technician

Glamorous Nails
Jacksonville, FL
07.2017 - Current
  • I do my clients' nails and toes as desired.
  • Provided manicures, pedicures and nail treatments to clients.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Cleaned and sterilized tools and work areas between customers.
  • Maintained customer records for future reference.
  • Conducted consultations with clients to determine their needs and preferences.
  • Educated clients on proper nail care techniques.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Assisted with inventory management tasks such as restocking supplies when needed.
  • Developed creative designs on nails using a variety of colors and materials.
  • Advised customers on the best type of treatment for their particular nail condition or desired look.

Uber Partner Driver

Uber Partner Drivers
San Francisco, CA
03.2017 - 03.2024
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Monitored traffic conditions in order to plan the most efficient route for each passenger.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.
  • Provided customer service by answering questions, providing recommendations, and responding to feedback.
  • Maintained cleanliness of interior and exterior of vehicle.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Assisted passengers with loading luggage into the trunk of the car when needed.
  • Communicated regularly with Uber support staff regarding any issues that arose during trips.
  • Adhered to local driving laws while transporting passengers safely from point A to point B.

Customer Service Representative

AllianceOne
Orlando, FL
11.2022 - 10.2023
  • At AllianceOne, we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation, and commitment.
  • Due to growth in our business, we are seeking talented professionals who will help us provide world-class service to the consumers we work with and deliver exceptional results for the clients we serve.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier and Customer Service

Acura of Orange Park
Jacksonville, FL
09.2018 - 01.2019
  • Check out customers' deals and service.
  • Opened the store.
  • Greeted customers.
  • Rang up purchases.
  • Counted out cash drawers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Phone Agent

Convergys Corporation
09.2014 - 09.2018
  • Processed inbound and outbound customer service for Medicare members.
  • Demonstrated sales ability, software, and computer expertise.
  • Computer programs used: Argus, Citrix, Soundbite, Avaya, GCP, and Microsoft programs.
  • Answered incoming calls promptly and professionally.
  • Provided detailed information about products and services to customers.
  • Maintained accurate records of customer interactions, transactions, comments, and complaints.

Driver

JTA
10.2016 - 02.2017
  • Provided transportation to elderly and disabled customers.
  • Supervised clients transfer, locked, and secured wheelchairs.
  • Maintained accurate mileage records and schedules.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Cashier

Family Dollar
08.2015 - 10.2016
  • Engaged customers in a positive and approachable manner.
  • Maintained a clean, well-stocked store for customers during their shopping experience.
  • Monitored customer activity to ensure a safe shopping environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Adhered to social distancing protocols and wore mask or face shield.

Dietary Aide

Moosehaven Morrison Retirement Community
07.2014 - 08.2015
  • Prepared meals for the residents.
  • Recorded temperatures of all meals and kitchen equipment.
  • Stocked supplies in dining areas as needed.
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Prepared and served meals according to dietary guidelines.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Ensured that all food was prepared according to established health standards.
  • Kept records of meal service for accurate billing.
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Set up trays for patients upon request.
  • Treated patients and team members with dignity and respect.

Food and Wine Demonstrator

Sam's Club
06.2012 - 07.2014
  • Prove sales by providing various wines and foods to potential customers.
  • Displayed items creatively and persuaded customers to try products.
  • Answered product questions and maintained up-to-date knowledge of all products.
  • Developed marketing strategies for product demonstrations.
  • Demonstrated product features and benefits to potential customers.
  • Provided customer service and answered customer questions about the products being demonstrated.
  • Managed inventory of demonstration materials and supplies, ensuring they were always stocked and ready for use at events or shows.
  • Researched competitive products in order to highlight advantages of the featured items during demonstrations.
  • Ensured compliance with all applicable laws and regulations when demonstrating products.
  • Comfortably spoke to large groups of people regarding product.
  • Kept demonstration working space organized, clean, and hygienic at all times.

Education

High school diploma - Diploma

Terry Parker
Jacksonville, FL
06-2010

Skills

  • Nail Care
  • Customer service
  • Cash handling
  • Outbound sales
  • Sales
  • Cash register
  • Driving
  • Citrix
  • Nail care
  • Dietary aide experience
  • Telemarketing
  • Retail sales
  • GCP
  • Communication skills
  • English
  • Microsoft Office
  • Phone etiquette
  • Microsoft Word
  • Organizational skills
  • Bilingual
  • Microsoft Outlook
  • Data entry
  • Office experience
  • Time management
  • Problem management
  • Typing
  • Front desk
  • Salesforce
  • CRM software
  • Databases
  • Computer skills
  • Medical office experience
  • Microsoft Excel
  • Accounting
  • Accounts receivable
  • Salesforce expertise
  • Salesforce APEX and Visualforce

Certification

Driver's License

Languages

English
Native/ Bilingual

Assessments

  • Administrative assistant/receptionist ― Proficient February 2022
  • Using basic scheduling and organizational skills in an office setting Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Customer Service Representative

AllianceOne
11.2022 - 10.2023

Cashier and Customer Service

Acura of Orange Park
09.2018 - 01.2019

Nail Technician

Glamorous Nails
07.2017 - Current

Uber Partner Driver

Uber Partner Drivers
03.2017 - 03.2024

Driver

JTA
10.2016 - 02.2017

Cashier

Family Dollar
08.2015 - 10.2016

Phone Agent

Convergys Corporation
09.2014 - 09.2018

Dietary Aide

Moosehaven Morrison Retirement Community
07.2014 - 08.2015

Food and Wine Demonstrator

Sam's Club
06.2012 - 07.2014

High school diploma - Diploma

Terry Parker

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LaQuana Hamilton