LaQuana Haynes
Summary
Dynamic and detail-oriented professional with extensive experience at Entrust Immediate Care, excelling in customer service and office organization. Proven ability to enhance patient satisfaction through effective communication and efficient appointment management. Skilled in EClinical Software, ensuring accurate data entry while fostering a welcoming environment for all visitors.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Entrust Immediate Care
10.2020 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Direct Care Worker
Wilson Family Caring Center
07.2011 - 07.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Medical Office Assistant
Dominion Medical
08.2007 - 02.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Verbal and written communication
- Office organization
- Oral and writing communication
- Hospitality services
- Skilled in EClinical Software
- Skilled in Xperirty Software
Timeline
Front Desk Receptionist
Entrust Immediate Care
10.2020 - 03.2025
Direct Care Worker
Wilson Family Caring Center
07.2011 - 07.2019
Medical Office Assistant
Dominion Medical
08.2007 - 02.2010
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