LaQuanah Harris
Glenpool,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Fuel/Oil Desk Agent
Fleet Fuels, LLC
04.2021 - 01.2024
- Established strong customer relationships, building recommendations and loyalty.
- Advised customers about new products and assisted customers in determining best oil product for needs.
- Informed clients of policies and procedures.
- Processed approximately 60-70 orders daily for quick and accurate delivery time.
- Resolved caller issues quickly and thoroughly.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Field Service Representative
Clean Harbors
12.2017 - 03.2021
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
- Improved team performance through regular feedback and performance evaluations.
- Proven ability to learn quickly and adapt to new situations.
- Managed inventory to keep profit loss under 25%.
- Contributed to increased revenue growth by 15%, identifying upsell opportunities during service visits.
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
Center Director
Amazing Kidz Learning Center
04.2016 - 12.2017
- Optimized enrollment processes to attract diverse student populations and meet target numbers consistently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
- Kept facility in compliance with all applicable standards and laws.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered caring and safe environment for children and parents.
- Increased staff productivity by 50% with regular training sessions, clear expectations, and constructive feedback.
Education
Bachelor of Science -
Ashford University
San Deigo, CA07.2017
Skills
- Meeting Coordination
- Positive Attitude
- Multi-Phone Line Systems
- Customer service and care
- Order Fulfillment
- Customer service abilities
- Data Entry
Timeline
Fuel/Oil Desk Agent
Fleet Fuels, LLC
04.2021 - 01.2024
Field Service Representative
Clean Harbors
12.2017 - 03.2021
Center Director
Amazing Kidz Learning Center
04.2016 - 12.2017
Bachelor of Science -
Ashford University