ASHLEY N WALKER
Bedford Hts,OH
Summary
Customer-oriented and successful at troubleshooting and handling customer support issues in a timely manner.
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
19
19
years of professional experience
Work History
Certified CPR/first aid
Bus Monitor Lakefront Bus Lines
Cleveland, oh
05.2006 - Current
- Monitor special needs children transport to workshop drive para transit.
- Promoted good behavior by using the positive reinforcement method.
- Communicated regularly with parents about daily activities and behaviors.
- Offered parents detailed daily reports that outlined their child’s day.
cashier
Wendys
Cleveland, OH
11.2013 - 01.2014
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
loan protector
Loan Protector
6001 Cochran Rd
05.2016 - Current
- Developed and maintained relationships with local real estate agents.
- Successfully closed an average of [number] loans per month.
- Reviewed over [number] financial statements per [time frame].
- Created reports on deteriorating trends and fiscal year-end losses.
- Maintained friendly and professional customer interactions.
Education
GED -
Collinwood Senior High
Jun 2004
Skills
- Proficient in 10-key
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strategic sales knowledge
- Skilled in call center operations
Timeline
loan protector
Loan Protector
05.2016 - Current
cashier
Wendys
11.2013 - 01.2014
Certified CPR/first aid
Bus Monitor Lakefront Bus Lines
05.2006 - Current
GED -
Collinwood Senior High
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