Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY N WALKER

Bedford Hts,OH

Summary

Customer-oriented and successful at troubleshooting and handling customer support issues in a timely manner.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Overview

19
19
years of professional experience

Work History

Certified CPR/first aid

Bus Monitor Lakefront Bus Lines
Cleveland, oh
05.2006 - Current
  • Monitor special needs children transport to workshop drive para transit.
  • Promoted good behavior by using the positive reinforcement method.
  • Communicated regularly with parents about daily activities and behaviors.
  • Offered parents detailed daily reports that outlined their child’s day.

cashier

Wendys
Cleveland, OH
11.2013 - 01.2014
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.

loan protector

Loan Protector
6001 Cochran Rd
05.2016 - Current
  • Developed and maintained relationships with local real estate agents.
  • Successfully closed an average of [number] loans per month.
  • Reviewed over [number] financial statements per [time frame].
  • Created reports on deteriorating trends and fiscal year-end losses.
  • Maintained friendly and professional customer interactions.

Education

GED -

Collinwood Senior High
Jun 2004

Skills

  • Proficient in 10-key
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strategic sales knowledge
  • Skilled in call center operations

Timeline

loan protector

Loan Protector
05.2016 - Current

cashier

Wendys
11.2013 - 01.2014

Certified CPR/first aid

Bus Monitor Lakefront Bus Lines
05.2006 - Current

GED -

Collinwood Senior High
ASHLEY N WALKER