Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antdreeca Hall

Mobile,AL

Summary

Customer Service Office Staff Member known for exceptional organizational abilities and efficient task completion. Specialize in managing customer inquiries, maintaining detailed records, and utilizing CRM systems to enhance service delivery. Excel in communication, problem-solving, and adaptability, ensuring positive customer experiences and streamlined office operations.

Seasoned professional in customer service office environments. Demonstrated capability to manage multiple tasks, resolve customer issues efficiently, and maintain high levels of confidentiality and organization. Strengths include problem-solving skills, communication abilities, and adaptability. Notable for improving customer satisfaction levels in past work roles.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Service Office Staff Member

Alorica
Mobile, AL
03.2022 - 03.2024
  • Answered customer inquiries and provided accurate and timely solutions.
  • Assisted customers with product selection, ordering, returns, refunds, and exchanges.
  • Provided information on products and services to customers over the phone or in person.
  • Greeted customers upon arrival in store and directed them to appropriate departments for assistance.
  • Resolved customer complaints promptly and professionally.
  • Processed payments using cash registers or point of sale systems.
  • Maintained a clean work area to ensure safety and tidiness for customers.
  • Ensured accuracy of data entry into company database systems.
  • Performed daily opening and closing procedures according to established guidelines.
  • Utilized problem-solving skills to resolve customer disputes efficiently.
  • Prepared reports on customer feedback, sales figures, purchase orders. as needed.
  • Monitored stock levels to ensure adequate inventory for customer needs.
  • Followed up with customers after purchases or services were completed to ensure satisfaction was achieved.
  • Tracked shipments of merchandise from vendors and alerted management when discrepancies arose.
  • Handled incoming calls from customers regarding product availability or order status updates.
  • Coordinated with other departments within the organization to address customer issues quickly and accurately.
  • Fostered relationships with existing clients by providing exceptional customer service through follow-up calls or emails.
  • Provided detailed explanations of warranties, guarantees, return policies.
  • Identified opportunities for improvement in service processes based on customer feedback.
  • Assisted in training new staff members on company protocols related to customer service.
  • Collaborated with team members to achieve common goals while providing excellent service.
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Excelled in exceeding daily credit card application goals.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Oversaw warranty counseling process to manage expense controls.
  • Led on- and off-site customer support teams across multiple time zones.

Customer Support Specialist

Pilot Freight Services
Mobile, AL
01.2019 - 01.2021
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Created detailed reports on customer feedback for management review.
  • Recorded all customer interactions into the database system accurately and completely.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Assisted in developing training materials related to new products or services being released.
  • Tested software applications before releasing them into production environment ensuring quality standards are met.
  • Provided assistance during product launches by answering pre-sale queries from customers.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Audited customer account information to identify issues and develop solutions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Processed customer account changes with proprietary software.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Analyzed customer feedback to recommend product or service enhancements.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Collected, analyzed and reported on data for use in operational planning.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Conducted workflow analysis, space design or cost comparison analysis.

Education

High School Diploma -

Murphy High School
Mobile, AL
05-2019

Skills

  • Payment management
  • Sales follow-up
  • Live chat support
  • Sales growth initiatives
  • Email management
  • Documentation and notes
  • Online chat and email
  • Returns processing
  • Stakeholder oversight
  • Team training and development
  • Customer outreach
  • Marketing
  • Queue management
  • Shipping coordination
  • Call center experience
  • Company policy adherence
  • Troubleshooting
  • Escalation control
  • Customer queries
  • Script preparation
  • Inventory assistance
  • Satisfaction monitoring
  • Customer service excellence
  • Salesforce
  • SLA
  • Ticket management
  • Upgrade coordination
  • Desktop support
  • System optimization
  • Application support
  • Service desk support
  • LAN/WAN
  • VPN Management
  • Computer maintenance
  • Remote Support
  • System Upgrades
  • Network protocols
  • Quality Assurance
  • Diagnostic Testing
  • Diagnose faults
  • Microsoft ASPNET
  • Operating systems
  • Team building
  • Risk Assessment
  • Training development
  • Technical Writing
  • Repair hardware
  • Hardware diagnostics
  • Staff education and training
  • Time management abilities
  • Technical documents comprehension
  • Data Management
  • Server maintenance
  • Agile Methodology
  • Ticketing systems
  • Multitasking Abilities
  • System Analysis
  • Software diagnosis
  • Support end-users
  • Reliability
  • Regulatory Compliance
  • Resolve technical problems
  • Disaster Recovery
  • Multitasking
  • Mobile Device Management
  • Technical communication
  • Windows Server
  • Hardware Installation
  • Optimize system performance
  • Network support
  • JavaScript programming
  • Software Installation
  • Adaptability
  • Firewall configuration
  • Cloud Computing
  • Network configuration
  • Active Directory
  • IT consulting
  • MySQL
  • Professionalism
  • Security management
  • Problem-solving abilities
  • Read technical manuals
  • Web Technologies
  • Customer service expert
  • Project Management
  • Virtualization techniques
  • Mac systems
  • Application installations
  • System Testing
  • Hardware upgrades
  • Problem-solving aptitude
  • Technical issues analysis

Timeline

Customer Service Office Staff Member

Alorica
03.2022 - 03.2024

Customer Support Specialist

Pilot Freight Services
01.2019 - 01.2021

High School Diploma -

Murphy High School
Antdreeca Hall